“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
Subscription service fees may be subject to tax and are non-refundable except as expressly set forth in this section.
Customer will reimburse PlanetScale for chargeback fees incurred in connection with Customer's use of the Product.
"All fees and expenses are non-refundable, except as otherwise provided in this Agreement.Excerpt from Loom's Atlassian Customer Agreement
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This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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