“each party's entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid to Atlassian for the Products, Support and Advisory Services...during the twelve (12) months preceding...”
This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap limits the maximum financial exposure of both parties, meaning customers cannot recover more than what they paid Loom in the prior twelve months, regardless of the magnitude of their actual loss.
Interpretive note: The excerpt is truncated; the full clause may contain additional conditions, exclusions, or exceptions. The canonical claim focuses on Loom's liability as primary, but the excerpt states the cap applies to 'each party,' which is noted in omitted_material.
If you have a claim against Loom, your recovery is capped at the total amount you paid Loom for products, support, and advisory services in the twelve months before the claim.
How other platforms handle this
THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF DOORDASH FOR (Y) DEATH OR PERSONAL INJURY CAUSED BY DOORDASH'S NEGLIGENCE OR WILLFUL MISCONDUCT, OR (Z) ANY INJURY CAUSED BY DOORDASH'S FRAUD OR FRAUDULENT MISREPRESENTATION.
IF YOU ARE A CONSUMER RESIDING IN NEW JERSEY, THE FOLLOWING PROVISIONS OF THIS AGREEMENT DO NOT APPLY TO YOU (AND DO NOT LIMIT ANY RIGHTS THAT YOU MAY HAVE) TO THE EXTENT THAT THEY ARE UNENFORCEABLE UNDER NEW JERSEY LAW...
We are liable for making sure that funds credited to you from Tap to Pay transactions are credited to your business profile...solely to the extent we receive such funds from the relevant card scheme, bank acquirer or other third-party
"each party's entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid to Atlassian for the Products, Support and Advisory Services...during the twelve (12) months preceding...Excerpt from Loom's Atlassian Customer Agreement
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This cap limits the maximum financial exposure of both parties, meaning customers cannot recover more than what they paid Loom in the prior twelve months, regardless of the magnitude of their actual loss.
If you have a claim against Loom, your recovery is capped at the total amount you paid Loom for products, support, and advisory services in the twelve months before the claim.
ConductAtlas has identified this type of provision across 280 platforms. See the full comparison.
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