Customers may terminate a new Product subscription and request a full refund within 30 days of the initial Order for that Product, for any reason, by notifying Atlassian and submitting a refund request through their Atlassian account. Advisory Services are excluded from this return policy.
This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a defined window for no-fault product return and full fee refund on initial orders, providing a concrete mechanism for Customers to exit subscriptions that do not meet their requirements within the first month of the Subscription Term.
Under this clause, the Customer has 30 days from the initial Order date to terminate a Product subscription and receive a full refund for that Product and associated Support; this window does not extend to Advisory Services, and refund requests must be submitted through the Customer's Atlassian account.
Cross-platform context
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Compare across platforms →"Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason, by providing notice to Atlassian. Following such termination, upon request (which may be made through Customer's Atlassian account), Atlassian will refund Customer the amount paid for that Product and any associated Support under the applicable Order. Unless otherwise specified in the Policies or Product-Specific Terms, this return policy does not apply to Advisory Services.Excerpt from Loom's Atlassian Customer Agreement
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This provision establishes a defined window for no-fault product return and full fee refund on initial orders, providing a concrete mechanism for Customers to exit subscriptions that do not meet their requirements within the first month of the Subscription Term.
Under this clause, the Customer has 30 days from the initial Order date to terminate a Product subscription and receive a full refund for that Product and associated Support; this window does not extend to Advisory Services, and refund requests must be submitted through the Customer's Atlassian account.
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