Provision record
Loom · Atlassian Customer Agreement · View original document ↗

Indirect and consequential damages waiver

High severity Medium confidence Common · 280 of 352 platforms

Key Facts · in the document’s own words

What liability do Loom and the customer each waive?
“Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business or any indirect, special, incidental, reliance or consequential damages...”
Version CA-V-006808, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Loom and the customer each waive any liability under the agreement for loss of use, lost data, lost profits, interruption of business, or any indirect, special, incidental, reliance, or consequential damages.
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This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This mutual waiver eliminates entire categories of damages that are often the most significant in a technology dispute, meaning neither party can recover these types of losses regardless of the other's conduct.

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Interpretive note: The excerpt is truncated; the full clause may include exceptions or carve-outs (such as for breaches of confidentiality or indemnification obligations) that would materially affect the scope of this waiver.

Consumer impact (what this means for users)

Customers cannot recover from Loom for loss of use, lost data, lost profits, business interruption, or indirect, special, incidental, reliance, or consequential damages arising out of or related to the agreement.

How other platforms handle this

DoorDash Medium

THE FOREGOING DISCLAIMER OF PUNITIVE AND EXEMPLARY DAMAGES...SHALL NOT APPLY TO USERS WHO RESIDE IN THE STATE OF NEW JERSEY IN THE UNITED STATES OR THE PROVINCE OF QUÉBEC IN CANADA.

Grubhub Medium

Except where we post, link to, or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services...

Lyft Medium

We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business or any indirect, special, incidental, reliance or consequential damages...

Excerpt from Loom's Atlassian Customer Agreement

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Atlassian Customer Agreement
Entity
Loom
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006808, captured Sept. 11, 2026
Record ID
CA-P-071927
Document ID
CA-D-000564
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006808)
71fc5e8d24b79e428c9c8b12bb3f49913772ea65ad77685df78205370dd6c899
Analysis generated
July 12, 2026 15:04 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006808, captured Sept. 11, 2026 (checked Oct. 6, 2026)
Citation Record
Entity: Loom
Document: Atlassian Customer Agreement
Record ID: CA-P-071927
Version: CA-V-006808
Captured: 2026-09-11 01:02:38 UTC
SHA-256: 71fc5e8d24b79e42…
URL: https://conductatlas.com/platform/loom/atlassian-customer-agreement/provision/CA-P-071927/indirect-and-consequential-damages-waiver/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Loom's Indirect and consequential damages waiver clause do?

This mutual waiver eliminates entire categories of damages that are often the most significant in a technology dispute, meaning neither party can recover these types of losses regardless of the other's conduct.

How does this clause affect you?

Customers cannot recover from Loom for loss of use, lost data, lost profits, business interruption, or indirect, special, incidental, reliance, or consequential damages arising out of or related to the agreement.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 280 platforms. See the full comparison.

Is ConductAtlas affiliated with Loom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.