Comcast Terms of Service

This document sets the rules for using Comcast's services, including what Comcast can change, what it owns, and how disputes must be handled. Most notably, you cannot sue Comcast in court as part of a class action and must instead use individual arbitration unless you opt out in time, and you lose the right to dispute a bill if you wait more than 120 days. Comcast can also change its prices and services at any time, potentially without advance notice.

This document establishes the terms governing the customer relationship with Comcast across all covered Services, setting out Comcast's rights to change Services, rates, and charges at any time with or without notice, and to monitor and record all communications with customers and anyone using their Services. The agreement imposes a comprehensive liability exclusion covering every standard category of damages for Comcast and all Released Entities, and requires customers to defend and indemnify Comcast and each Released Entity against any claim arising from the customer's use of the Services or Customer Equipment. Dispute rights are substantially constrained: customers must contact Comcast within 120 days of a bill date to preserve billing disputes, must initiate any proceeding within one year of the triggering event, and—absent a timely opt-out—must resolve all disputes through individual arbitration or small claims court. The agreement also prohibits customers from allowing any AI Agent to access or interact with the Services without Comcast's express permission, and retains Comcast's ownership of all Xfinity Equipment regardless of installation.

As an individual user, your ability to seek money from Comcast is broadly limited because the agreement excludes all categories of damages—including direct damages—for Comcast and the Released Entities. You must contact Comcast within 120 days of your bill date to preserve any billing dispute or credit claim, and you must start any legal proceeding within one year of the event that caused your dispute or your claim is permanently waived. Unless you timely opt out, all disputes must go through individual arbitration or small claims court rather than class or representative proceedings, and a separate jury trial waiver also applies. Comcast and its agents may monitor and record any communication involving you, your agents, or anyone using your Services across all media. You are responsible for defending and reimbursing Comcast and all Released Entities for any claim arising from your use of the Services or your equipment. You may not allow any AI Agent to access or interact with your Services without Comcast's express permission. The one action you can take: if you wish to preserve the option of resolving disputes outside individual arbitration, you must opt out within the time window specified in the agreement.