Comcast updated its terms of service on July 2, 2026 to prohibit the deployment of AI Agents to access, use, interact with, or take action on its services without express permission. The updated language defines AI Agents as software or services that take autonomous, semi-autonomous, or programmatic action on behalf of or at the instruction of a user or other person, with examples including obtaining information, making requests, monitoring, copying, downloading, scraping, or data mining the services. This creates a new contractual restriction on automated interactions with Comcast services.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
The updated terms establish a contractual obligation requiring express permission before deploying AI Agents on Comcast services, which affects any user, developer, or business using automation tools, bots, APIs, or scraping workflows to interact with Comcast infrastructure. The definition is broad enough to cover common automation practices, making this operationally significant for organizations relying on automated integrations.
→ Review current automation tools, bots, or integrations that interact with Comcast services to determine if they constitute AI Agent deployments under the definition.
→ Contact Comcast to request express permission for any automated workflows that interact with its services.
→ Continued deployment of AI Agents without express permission may result in service interruption, account suspension, or termination under the updated prohibited activities clause.
→ Automated workflows that were previously permitted may no longer be compliant under the new terms.
Comcast prohibits deployment of AI Agents to access, use, or take action on its services without express permission, covering data mining, scraping, and autonomous interactions.
AI Agent is defined as any software or service taking autonomous, semi-autonomous, or programmatic action on behalf of or at the instruction of a user or other entity.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
If you use automated tools, bots, or software to interact with Comcast services, you need Comcast's written approval first.
Comcast added an explicit contractual prohibition on AI Agent deployment without express permission, effective July 2, 2026. The restriction covers autonomous, semi-autonomous, and programmatic actions on its services and explicitly includes data mining, scraping, and monitoring activities. Organizations that depend on automation, integrations, or bot-based tools to interact with Comcast services should assess whether current deployments require express permission or modification. The legal enforceability of such restrictions may vary depending on jurisdiction and applicable law, including consumer protection frameworks and regulations governing automated interactions. No specific regulatory body enforcement action is indicated, but the policy establishes a contractual obligation that Comcast may enforce through service suspension or termination.
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003416.
This new provision explicitly details Comcast's broad data collection practices and grants rights to use customer information for marketing, replacing the previous version's more generic Privacy Policy incorporation.
This new provision shifts notice burden to customers by deeming electronic notices legally equivalent to written notices and placing responsibility on customers to monitor email and portals for legal notices.
Removal of indemnification provision eliminates a major customer liability exposure where subscribers would have agreed to defend and hold harmless Comcast from third-party claims.
While AUP references now appear in the Service Suspension provision, removal of explicit AUP incorporation as a standalone provision may reduce its standalone legal enforceability.
Replaced by more detailed CPNI and Data Collection provision that explicitly grants broader marketing uses, making privacy terms more specific but potentially more permissive than simple policy incorporation.
Previous version had two separate provisions (Mandatory Binding Arbitration and Class Action Waiver); current version consolidates them into a single provision with explicit contractual language and added emphasis on individual (non-class) arbitration.
Severity reduced from high to medium and now includes specific monetary cap (three months of payments) and explicit enumeration of excluded damages categories.
Previous version listed only as a provision name; current version adds explicit notice requirement and deemed acceptance language for continued use after changes.
Previous version was a bare provision name; current version now includes detailed language on ownership, return obligations, non-return fees, and damage liability.
Previous version was a bare provision name; current version adds explicit discretionary termination rights, no advance notice requirement, and references to AUP violations as trigger.
Previous version was a bare provision name with medium severity; current version specifies Pennsylvania law, Philadelphia courts, and explicitly subjects court jurisdiction to arbitration primacy, with severity reduced to low.
Cross-platform context
See how other platforms handle similar provisions across the ConductAtlas archive.
See the full side-by-side comparison of every sentence added, removed, and modified.
🔒 Full diff — MonitorComcast updated a single reference code in their Terms of Service survival clause on April 19, 2026. The clause that …
Comcast updated a single reference code in their Terms of Service survival clause on April 2, 2026. The clause that …
Comcast updated an internal reference code in the Survival clause of its Terms of Service on March 19, 2026. The …
Get alerted when this policy changes again — including what changed and why it matters.
Prefer a weekly summary instead?
Get the biggest policy changes across 320+ platforms every Sunday.