This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms now prohibit users from deploying AI Agents to access, use, or interact with Comcast Services without express permission. The terms define AI Agent broadly to include any software or service taking autonomous or programmatic action, with specific examples covering data scraping, automated requests, monitoring, downloading, and automated support interactions. Users who currently use bots, automated tools, or programmatic access to Comcast Services will need to obtain express permission from Comcast to continue these activities.
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YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING ANY COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH OUR SERVICES), OR THE LOSS OF DATA THAT MAY RESULT FROM THE USE OF OUR SERVICES
TRANSMISSION AND/OR STORAGE OF INFORMATION AND/OR DATA RELATING TO YOU...THROUGH OR IN ANY SYSTEM, EQUIPMENT OR INSTRUMENT OF COMMUNICATION NETWORK PROVIDER.
OPENAI'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.
"WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGE TO OR LOSS OF ANY SOFTWARE, FILES, OR DATA RESULTING FROM OUR MODIFICATIONS TO SYSTEM FILES AND/OR INSTALLATION OF SOFTWARE...Excerpt from Comcast's Terms of Service
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The clause states: “WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGE TO OR LOSS OF ANY SOFTWARE, FILES, OR DATA RESULTING FROM OUR MODIFICATIONS TO SYSTEM FILES AND/OR INSTALLATION OF SOFTWARE...”
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