“we (and our agents) may monitor and record any telephone calls or other communications, regardless of medium (a) between us (and our agents) and you or your agents, or (b) between us (and our agents) and any user of your Services...”
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The monitoring and recording right extends beyond calls to all communication media and covers not just the customer but anyone using the customer's Services, broadening the scope of who may be recorded.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Any communication you, your agents, or other users of your Services have with Comcast or its agents—by any medium—may be monitored and recorded.
How other platforms handle this
By using the Visa Site, you may submit, or Visa may gather, certain limited information about you and your usage of the Visa Site.
You agree to receive communications from Instacart, its affiliated companies, and/or Third-Party Providers, including by email, text message, calls, and push notifications...generated by automatic telephone dialing systems...
We collect information about these communications and Lyft Platform chat communications, including the participants' phone numbers, the date and time, and the contents of SMS and chat messages.
"we (and our agents) may monitor and record any telephone calls or other communications, regardless of medium (a) between us (and our agents) and you or your agents, or (b) between us (and our agents) and any user of your Services...Excerpt from Comcast's Terms of Service
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The monitoring and recording right extends beyond calls to all communication media and covers not just the customer but anyone using the customer's Services, broadening the scope of who may be recorded.
Any communication you, your agents, or other users of your Services have with Comcast or its agents—by any medium—may be monitored and recorded.
ConductAtlas has identified this type of provision across 295 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Comcast.