Provision record
Comcast · Comcast Terms of Service · View original document ↗

Mandatory Individual Arbitration Requirement

High confidence Common · 196 of 343 platforms

Key Facts · in the document’s own words

How must all disputes be resolved unless the customer has opted out in a timely manner?
“UNLESS YOU HAVE OPTED OUT IN A TIMELY MANNER, THE ARBITRATION PROVISION REQUIRES THAT ALL DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS.”
Version CA-V-007296, captured Oct. 2, 2026 · live source ↗
Our reading, not the document’s words
Comcast requires that, unless the customer has opted out in a timely manner, all disputes be resolved in individual arbitrations or small claims court proceedings.
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This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Customers who do not timely opt out lose the ability to resolve disputes through any mechanism other than individual arbitration or small claims court.

Recent Activity

This document changed recently

Medium Jul 2, 2026

The updated terms now prohibit users from deploying AI Agents to access, use, or interact with Comcast Services without express permission. The terms define AI Agent broadly to include any software or service taking autonomous or programmatic action, with specific examples covering data scraping, automated requests, monitoring, downloading, and automated support interactions. Users who currently use bots, automated tools, or programmatic access to Comcast Services will need to obtain express permission from Comcast to continue these activities.

View change record →

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

If you have not opted out in a timely manner, you are required to bring all disputes as individual arbitrations or small claims court proceedings.

How other platforms handle this

OpenAI

This section does not require informal dispute resolution or arbitration of the following claims: (i) individual claims brought in small claims court...

Credit Karma

you may reject the change by sending us written notice within 30 days of the change to Credit Karma's address for Notice, in which case your account with Credit Karma will be immediately terminated

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
UNLESS YOU HAVE OPTED OUT IN A TIMELY MANNER, THE ARBITRATION PROVISION REQUIRES THAT ALL DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS.

Excerpt from Comcast's Terms of Service

Provision details

Document information
Document
Comcast Terms of Service
Entity
Comcast
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-007296, captured Oct. 2, 2026
Record ID
CA-P-042953
Document ID
CA-D-000343
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007296)
6bb1cf7db9e20098250bd2fd1533c8c6dd1373098d3219dd04c6dec1a8c66dc5
Analysis generated
July 9, 2026 08:17 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007296, captured Oct. 2, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Comcast
Document: Comcast Terms of Service
Record ID: CA-P-042953
Version: CA-V-007296
Captured: 2026-10-02 00:54:36 UTC
SHA-256: 6bb1cf7db9e20098…
URL: https://conductatlas.com/platform/comcast/comcast-terms-of-service/provision/CA-P-042953/mandatory-individual-arbitration-requirement/
Accessed: Oct. 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Comcast's Mandatory Individual Arbitration Requirement clause do?

Customers who do not timely opt out lose the ability to resolve disputes through any mechanism other than individual arbitration or small claims court.

How does this clause affect you?

If you have not opted out in a timely manner, you are required to bring all disputes as individual arbitrations or small claims court proceedings.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.

Is ConductAtlas affiliated with Comcast?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Comcast.