“Allowing, enabling, or causing the deployment of an AI Agent (unless we expressly grant you permission otherwise) to access, use, interact with, or take action on any of the Services.”
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The prohibition covers not only direct use of an AI Agent but also passively allowing or enabling one, expanding the scope of conduct the customer is responsible for preventing.
Interpretive note: The excerpt appears to be a fragment describing prohibited conduct rather than a complete standalone sentence; its surrounding context (e.g., whether this is a list item in a broader prohibited-use clause) is not available, but the prohibition itself is explicit.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →You are prohibited from using, permitting, or facilitating any AI Agent to interact with Comcast's Services unless Comcast has expressly authorized it.
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"Allowing, enabling, or causing the deployment of an AI Agent (unless we expressly grant you permission otherwise) to access, use, interact with, or take action on any of the Services.Excerpt from Comcast's Terms of Service
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The prohibition covers not only direct use of an AI Agent but also passively allowing or enabling one, expanding the scope of conduct the customer is responsible for preventing.
You are prohibited from using, permitting, or facilitating any AI Agent to interact with Comcast's Services unless Comcast has expressly authorized it.
ConductAtlas has identified this type of provision across 215 platforms. See the full comparison.
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