This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms now prohibit users from deploying AI Agents to access, use, or interact with Comcast Services without express permission. The terms define AI Agent broadly to include any software or service taking autonomous or programmatic action, with specific examples covering data scraping, automated requests, monitoring, downloading, and automated support interactions. Users who currently use bots, automated tools, or programmatic access to Comcast Services will need to obtain express permission from Comcast to continue these activities.
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"You agree that we (or our agents) may access your Customer Equipment in order to configure, maintain, inspect, or upgrade it, set up Services, or install or download software.Excerpt from Comcast's Terms of Service
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The clause states: “You agree that we (or our agents) may access your Customer Equipment in order to configure, maintain, inspect, or upgrade it, set up Services, or install or download software.”
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