Provision record
Comcast · Comcast Terms of Service · View original document ↗

Remote Software Updates May Alter Customer Equipment

Common · 102 of 343 platforms
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This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 2, 2026

The updated terms now prohibit users from deploying AI Agents to access, use, or interact with Comcast Services without express permission. The terms define AI Agent broadly to include any software or service taking autonomous or programmatic action, with specific examples covering data scraping, automated requests, monitoring, downloading, and automated support interactions. Users who currently use bots, automated tools, or programmatic access to Comcast Services will need to obtain express permission from Comcast to continue these activities.

View change record →

How other platforms handle this

Indeed

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Cohere

At Cohere's request, Customer will provide Cohere access to, and use of, Customer Application, at no cost to Cohere, for the purpose of monitoring or reviewing Customer Application for compliance with this Agreement.

Teachable

Teachable reserves the right and may, in its sole discretion, charge You for API requests that exceed Teachable's rate limits or terminate or resort to other measures including suspending access...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
we may send software, downloads, or updates remotely to modems, gateways, and routers. These updates may change, add, or remove features or functionality of your Customer Equipment or the Services.

Excerpt from Comcast's Terms of Service

Provision details

Document information
Document
Comcast Terms of Service
Entity
Comcast
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-007296, captured Oct. 2, 2026
Record ID
CA-P-043017
Document ID
CA-D-000343
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007296)
6bb1cf7db9e20098250bd2fd1533c8c6dd1373098d3219dd04c6dec1a8c66dc5
Analysis generated
July 9, 2026 08:17 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007296, captured Oct. 2, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Comcast
Document: Comcast Terms of Service
Record ID: CA-P-043017
Version: CA-V-007296
Captured: 2026-10-02 00:54:36 UTC
SHA-256: 6bb1cf7db9e20098…
URL: https://conductatlas.com/platform/comcast/comcast-terms-of-service/provision/CA-P-043017/remote-software-updates-may-alter-customer-equipment/
Accessed: Nov. 1, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Comcast's Remote Software Updates May Alter Customer Equipment clause do?

The clause states: “we may send software, downloads, or updates remotely to modems, gateways, and routers. These updates may change, add, or remove features or functionality of your Customer Equipment or the Services.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 102 platforms. See the full comparison.

Is ConductAtlas affiliated with Comcast?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Comcast.