An online real estate marketplace that allows users to search for homes, view property details and estimates, and connect with real estate professionals for buying, selling, or renting properties. The platform collects extensive personal and financial information from users during property searches and transactions, making its privacy practices significant for consumers. Its terms of service govern how users can interact with property listings, use valuation tools, and engage with real estate services on the platform.

3 Documents
24 All provisions 6 High severity 13 Medium severity 5 Low severity
4 Changes · 12 mo
Jun 2, 2026 Last change

High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
13 provisions · 1 high · 6 med
Data Sharing
5 provisions · 2 high · 3 med
Data Collection
4 provisions · 2 high · 2 med
Liability Limitation
4 provisions · 2 high · 2 med
Arbitration
3 provisions · 3 high
Account Control
2 provisions · 2 med
Legal Jurisdiction
2 provisions · 2 med
Intellectual Property
2 provisions · 1 med
Platform Discretion
2 provisions · 2 med
Data Retention
2 provisions · 1 high · 1 med
Quick Facts
Arbitration: Mandatory
Data Retention: Specified
Class Action: Waived
Key Governance Provisions
High TCPA Consent to Autodialed Communications

Consenting to autodialed communications under these terms means you may receive unsolicited calls and texts from Zillow's partners and affiliates, and under TCPA this consent is significant because w…

High Liability Cap at $100

This cap severely limits the practical financial remedy available to most users who have not paid Zillow directly, making it effectively impossible to recover meaningful damages even for significant …

High Class Action Waiver

Class actions are often the only practical legal mechanism for consumers to challenge widespread harms where individual damages are small, and waiving this right removes meaningful legal recourse for…

High Mandatory Binding Arbitration

This clause removes your ability to participate in class action lawsuits against Zillow, which are often the only practical way consumers can challenge widespread harmful practices given the small si…

High Financial Data Collection by Zillow Home Loans

Financial data submitted for mortgage applications is among the most sensitive personal information category; its use and sharing beyond the immediate loan process warrants careful review.

Document Coverage
Privacypolicy Termsofservice
Last change detected: Jun 2, 2026 Changes (12 months): 4 Documents monitored: 3 Provisions tracked: 24
Compare With Similar Platforms
Airbnb Best Buy Booking.com Costco Craigslist Depop DoorDash eBay

Documents

Zillow Privacy Policy

Last updated May 5, 2026 · Privacy policy
0 provisions 0 versions captured Version history →

Zillow Terms of Use

High

This document establishes the terms governing access to and use of Zillow's websites and mobile applications for property search, valuation tools, and connections with real estate professionals. The agreement requires …

Last updated May 5, 2026 · Terms of service
9 provisions 2 versions captured Version history →

Zillow Privacy Notice

Medium

This is Zillow Group's privacy policy, covering how the company collects and uses personal information across Zillow, Trulia, StreetEasy, HotPads, and affiliated real estate services. The policy discloses that Zillow …

Last updated May 5, 2026 · Privacy policy
8 provisions 3 versions captured Version history →
📈 Policy Drift Analysis View all changes →

Low Severity Provisions (0)

No provisions found.

View all high severity provisions → Compare Zillow with other platforms →

Applicable Regulations

CCPA/CPRA
California, USA
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗

Compare with Similar Platforms

Airbnb
marketplace
Best Buy
marketplace
Booking.com
marketplace
Costco
marketplace
Craigslist
marketplace
Depop
marketplace
DoorDash
marketplace
eBay
marketplace

Frequently Asked Questions

What Zillow documents does ConductAtlas track?

ConductAtlas tracks 3 Zillow documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Zillow made in the past year?

Zillow has made 4 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Zillow?

ConductAtlas has classified 24 provisions across Zillow's tracked documents. 6 are rated high severity, 13 medium, and 5 low.

Can I get alerts when Zillow changes their policies?

Yes. Monitor subscribers ($19/month) can add Zillow to their watchlist and receive same-day email alerts whenever any tracked document changes.