Zillow added a new section to its Terms of Use establishing consent for communications and call recording. The updated terms authorize Zillow to contact users via email, phone, text messages, and in-app features, including through automatic dialing systems and prerecorded voices. These communications may include advertising or telemarketing, though users can opt out of text messages by replying STOP, and calls with Zillow employees may be recorded for quality control and training purposes.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
The updated terms formalize Zillow's authority to conduct automated and telemarketing communications across multiple channels, which may trigger Telephone Consumer Protection Act compliance obligations for Zillow and potentially for downstream business partners. The addition of call recording language establishes a new monitoring and internal use practice that users consent to as a condition of using the platform.
→ Review the new Consent to Receipt and Recording of Communications section in the updated Terms of Use.
→ If you prefer not to receive text messages from Zillow, reply STOP to any text message to opt out of SMS communications.
→ Note that call recording applies to conversations with Zillow staff; declining consent is not an option, only opting out of specific SMS messages.
→ Zillow will contact you via email, phone, text, and in-app messages as stated in the updated terms, including communications that may constitute advertising or telemarketing.
→ Calls between you and Zillow employees will be recorded and retained for quality control and internal training purposes as authorized by the updated terms.
→ Message and data rates may apply to text messages, depending on your wireless carrier's plan.
Establishes affirmative consent for multi-channel contact including automated calls, texts, and prerecorded messages, with opt-out mechanism for SMS and call recording authorization.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
By accepting the updated terms, you agree that Zillow can contact you through multiple channels using automated systems and recorded messages.
Conversations between you and Zillow staff may be recorded and used internally for quality assurance and staff training.
Zillow added a communication consent and call recording provision to its Terms of Use effective July 13, 2026. The provision establishes consent for multi-channel outreach including automated calls and texts that may constitute telemarketing, with an opt-out mechanism for SMS. The provision also authorizes call recording for internal purposes. This change may implicate Telephone Consumer Protection Act (TCPA) compliance obligations, state telemarketing laws, and consent-based communication frameworks. Organizations using Zillow for customer engagement should review whether this provision aligns with their own telemarketing compliance programs and whether downstream communications to Zillow users require separate TCPA-compliant disclosures.
Telephone Consumer Protection Act (TCPA), state telemarketing laws (may vary by jurisdiction), FTC guidance on telemarketing and prerecorded messages, state call recording consent laws (some states require two-party consent).
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003648.
Zillow modified two sentences in the header and footer navigation sections of its Privacy Notice on June 2, 2026. The …
Zillow's Terms of Use footer was updated on June 2, 2026 to add navigation links. The revised footer now includes …
Zillow's privacy notice navigation menu was slightly adjusted on May 7, 2026. The 'Sign in' option now appears twice in …
Get alerted when this policy changes again — including what changed and why it matters.
Prefer a weekly summary instead?
Get the biggest policy changes across 352+ platforms every Sunday.