Zillow added a new section to its Terms of Use establishing consent for communications and call recording. The updated terms authorize Zillow to contact users via email, phone, text messages, and in-app features, including through automatic dialing systems and prerecorded voices. These communications may include advertising or telemarketing, though users can opt out of text messages by replying STOP, and calls with Zillow employees may be recorded for quality control and training purposes.
Consumers: By accepting the updated terms, you agree that Zillow can contact you through multiple channels using automated systems and recorded messages.
Consumers: Conversations between you and Zillow staff may be recorded and used internally for quality assurance and staff training.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
→ Review the new Consent to Receipt and Recording of Communications section in the updated Terms of Use.
→ If you prefer not to receive text messages from Zillow, reply STOP to any text message to opt out of SMS communications.
→ Note that call recording applies to conversations with Zillow staff; declining consent is not an option, only opting out of specific SMS messages.
Establishes affirmative consent for multi-channel contact including automated calls, texts, and prerecorded messages, with opt-out mechanism for SMS and call recording authorization.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Zillow added a communication consent and call recording provision to its Terms of Use effective July 13, 2026. The provision establishes consent for multi-channel outreach including automated calls and texts that may constitute telemarketing, with …
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Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003648.
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