Provision record
Zillow · Zillow Terms of Use · View original document ↗

Aggregate Liability Capped at Fees Paid or $100

High confidence Common · 281 of 343 platforms
Stay ahead of the changes
Track Zillow and hear on the next check after its terms change. We check daily where we can, and show you where we can't.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.

Recent Activity

This document changed recently

Medium Jul 13, 2026

The updated terms establish that Zillow may contact you via email, phone calls, and text messages using automated dialing systems and prerecorded voices. These communications may include transactional messages, service updates, and advertising or telemarketing. The terms also state that calls between you and Zillow employees may be recorded for quality control, training, and internal business purposes. You can opt out of text messages at any time by replying STOP to any message.

View change record →

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.

How other platforms handle this

OpenAI

OPENAI'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.

Teladoc

Teladoc Health disclaims any and all liability for any information, including but without limitation, any medical and health treatment information set forth on linked sites.

Kling AI

we will not be liable or responsible for any loss or damage of any sort incurred as the result of any correspondence or dealing solely between you any third party.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
THE AGGREGATE LIABILITY OF THE ZILLOW COMPANIES AND ANY OF OUR AFFILIATES TO YOU FOR ALL CLAIMS...IS LIMITED TO THE GREATER OF: (1) THE AMOUNT YOU HAVE PAID TO THE ZILLOW COMPANIES FOR THE SERVICES IN THE 12 MONTHS PRIOR...OR (2) $100.

Excerpt from Zillow's Terms of Use

Provision details

Document information
Document
Zillow Terms of Use
Entity
Zillow
Tracking information
First captured by ConductAtlas
May 1, 2026
Text quoted from version
CA-V-004834, captured July 13, 2026
Record ID
CA-P-032468
Document ID
CA-D-000231
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004834)
54fce509b2124dbe36ab430fa097409820c4f1856425edb8b8625598dfb6ca43
Analysis generated
July 9, 2026 05:04 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004834, captured July 13, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007575, captured Oct. 16, 2026; this clause has not been re-checked against it.
Citation Record
Entity: Zillow
Document: Zillow Terms of Use
Record ID: CA-P-032468
Version: CA-V-004834
Captured: 2026-07-13 00:36:06 UTC
SHA-256: 54fce509b2124dbe…
URL: https://conductatlas.com/platform/zillow/zillow-terms-of-use/provision/CA-P-032468/aggregate-liability-capped-at-fees-paid-or-100/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

Get the weekly coverage letter

Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.

Frequently Asked Questions

What does Zillow's Aggregate Liability Capped at Fees Paid or $100 clause do?

This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.

How does this clause affect you?

Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with Zillow?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.