This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.
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"THE AGGREGATE LIABILITY OF THE ZILLOW COMPANIES AND ANY OF OUR AFFILIATES TO YOU FOR ALL CLAIMS...IS LIMITED TO THE GREATER OF: (1) THE AMOUNT YOU HAVE PAID TO THE ZILLOW COMPANIES FOR THE SERVICES IN THE 12 MONTHS PRIOR...OR (2) $100.Excerpt from Zillow's Terms of Use
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This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.
Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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