This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.
Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.
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"THE AGGREGATE LIABILITY OF THE ZILLOW COMPANIES AND ANY OF OUR AFFILIATES TO YOU FOR ALL CLAIMS...IS LIMITED TO THE GREATER OF: (1) THE AMOUNT YOU HAVE PAID TO THE ZILLOW COMPANIES FOR THE SERVICES IN THE 12 MONTHS PRIOR...OR (2) $100.— Excerpt from Zillow's Zillow Terms of Use
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This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.
Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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