This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish that Zillow may contact you via email, phone calls, and text messages using automated dialing systems and prerecorded voices. These communications may include transactional messages, service updates, and advertising or telemarketing. The terms also state that calls between you and Zillow employees may be recorded for quality control, training, and internal business purposes. You can opt out of text messages at any time by replying STOP to any message.
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"(f) are not responsible for any errors or delays caused by consumers or any Third-Party Provider in the loan processExcerpt from Zillow's Terms of Use
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The clause states: “(f) are not responsible for any errors or delays caused by consumers or any Third-Party Provider in the loan process”
ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.
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