Zillow Terms of Use

This document governs use of Zillow's platforms, websites, mobile applications, and related services, establishing a contractual relationship between Zillow Group and users through acceptance of terms upon access or use. The agreement states that users grant Zillow a broad, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, distribute, and create derivative works from any content they submit, and the terms authorize Zillow to contact users via email, phone, or text using information provided. The intellectual property license granted over user-submitted content is notably broad in scope and duration, and the agreement includes mandatory binding arbitration with a class action waiver, a shortened dispute window, and a limitation of liability cap at $100 that may face enforceability challenges in certain jurisdictions. The terms engage consumer protection frameworks under FTC jurisdiction, state-level arbitration enforceability rules, CCPA for California residents, and potentially TCPA given explicit authorization for electronic communications including autodialed calls and texts; applicability of specific protections depends on user jurisdiction and enforcement context. Compliance teams should note the interaction between the mandatory arbitration clause, the class action waiver, and state-level consumer protection statutes, as well as the breadth of the content license relative to user expectations in a real estate information context.