Zillow Terms of Use

This document sets the rules for using Zillow's Services and heavily favors Zillow: if anything goes wrong, Zillow's financial responsibility to you is capped at $100 or what you paid in the past year, and you cannot recover lost profits or other indirect losses. When you submit content, you give Zillow a permanent, irrevocable right to use it in any way, and if you violate any rule your access ends immediately and automatically. You must also cover Zillow's legal costs if a third party sues because of something you did on the platform.

Zillow's Terms of Use establishes the conditions under which users may access and use Zillow's Services, imposing significant limitations on Zillow's liability while placing substantial obligations and risks on users. Zillow's aggregate liability to any user is capped at the greater of amounts paid in the prior 12 months or $100, and indirect, consequential, special, incidental, and punitive damages are excluded entirely; the Services are provided 'as is,' 'with all faults,' and 'as available,' with the entire risk of quality, performance, and accuracy borne by the user. Users grant Zillow an irrevocable, perpetual, royalty-free, worldwide license to use, copy, modify, distribute, and incorporate any submitted materials into other works, with that license surviving termination. Users must indemnify and defend Zillow and its personnel against third-party claims arising from the user's conduct, all fees are non-refundable and denominated in U.S. dollars, and any violation of the Terms automatically terminates the user's permission to access the Services without further action by Zillow. Zillow reserves the right to modify the Terms in its sole discretion on a going-forward basis, with only commercially reasonable efforts to notify users of material changes.

As an individual user, this document means your financial recovery against Zillow for any harm is limited to the greater of your prior 12 months of payments or $100, and you cannot recover indirect or consequential losses at all. Any content you submit—photos, descriptions, or other materials—is licensed to Zillow permanently and irrevocably, so you cannot take it back even after you stop using the Services. If Zillow uses a tool on the platform that transfers your information to third parties, your act of using that tool constitutes your consent to that transfer, and Zillow bears no stated responsibility for how those third parties handle your information. Any disputes must be brought exclusively in courts located in King County, Washington. Users who wish to avoid data transfers to uncontrolled third parties should refrain from using any Zillow tool described as enabling such transfers.