This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
By excluding these categories of damages, Zillow eliminates liability for the types of losses that are often the largest in technology-related disputes, such as lost profits or business harm.
Interpretive note: The excerpt ends with an ellipsis, so additional conditions, exceptions, or carve-outs to this exclusion may exist in the full clause but are not reflected in the canonical claim.
The updated terms establish that Zillow may contact you via email, phone calls, and text messages using automated dialing systems and prerecorded voices. These communications may include transactional messages, service updates, and advertising or telemarketing. The terms also state that calls between you and Zillow employees may be recorded for quality control, training, and internal business purposes. You can opt out of text messages at any time by replying STOP to any message.
View change record →Users cannot recover indirect, consequential, special, incidental, or punitive damages—including lost profits, goodwill, or intangible losses—from Zillow or its affiliates.
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OPENAI'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.
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"IN NO EVENT WILL THE ZILLOW COMPANIES OR ANY OF OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS)...Excerpt from Zillow's Terms of Use
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
By excluding these categories of damages, Zillow eliminates liability for the types of losses that are often the largest in technology-related disputes, such as lost profits or business harm.
Users cannot recover indirect, consequential, special, incidental, or punitive damages—including lost profits, goodwill, or intangible losses—from Zillow or its affiliates.
ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.
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