HubSpot Terms of Service

This document governs your subscription to HubSpot's services. Once you commit to a subscription, you cannot cancel early or get a refund except in narrow circumstances the Agreement spells out, and your subscription renews automatically unless you act. HubSpot can change the features of the service while you are still under contract, raise fees at renewal with thirty days' notice, and use your data to train its AI models.

HubSpot's Terms of Service establishes the contractual framework governing access to and use of the Subscription Service, setting out reciprocal obligations and limitations between HubSpot and its customers. The document imposes non-cancelable, non-refundable payment obligations with automatic renewal at terms up to one year and permits HubSpot to increase Subscription Fees up to its then-current list price on thirty days' notice at renewal. HubSpot retains broad discretion to modify the Subscription Service during the Subscription Term and to terminate the Agreement for cause on thirty days' notice based on HubSpot's own determination of reputational harm. Both parties' aggregate liability is capped at twelve months of Subscription Fees, with all indirect, consequential, punitive, and incidental damages excluded; customers bear indemnification obligations for unauthorized or illegal use, while HubSpot bears indemnification obligations for intellectual property infringement claims arising from the Subscription Service. HubSpot may also use Customer Data to train its AI models and may permanently delete customer data at the expiry of a free trial if no subscription is purchased.

As a HubSpot customer, you are locked into your subscription term with no general right to cancel early or receive a refund, and your subscription renews automatically for up to one year. HubSpot may increase your fees at renewal up to its then-current list price, provided it gives you at least thirty days' advance notice — that notice window is the point at which you can act to avoid the increased commitment. HubSpot may also modify the service during your term, use your Customer Data to train its AI models, and permanently delete all your data if a free trial ends without a subscription purchase, making timely action before trial expiry consequential.