HubSpot Terms of Service

This document is HubSpot's Customer Terms of Service, governing the contractual relationship between HubSpot and business customers (referred to as 'Customers') who subscribe to HubSpot's software-as-a-service platforms, including CRM, marketing, sales, and service tools. The agreement states that Customers are responsible for their use of the services and for their end users' compliance with the terms, and the terms authorize HubSpot to suspend or terminate access for violations, process Customer Data as a data processor under a separate Data Processing Agreement, and modify the services with reasonable notice. The agreement includes a mutual limitation of liability capping damages at amounts paid in the prior twelve months, and the terms assert that HubSpot may update the agreement upon notice, with continued use constituting acceptance; these unilateral modification rights are common across SaaS platforms though their enforceability may vary by jurisdiction. The agreement engages GDPR and CCPA frameworks through its reference to a separate Data Processing Agreement and data handling obligations, making it particularly relevant for EU and California-based customers or customers whose end users include EU data subjects; the DPA incorporated by reference carries its own compliance obligations that legal teams should evaluate separately. HubSpot's choice of Massachusetts law and exclusive jurisdiction in Massachusetts courts as governing law represents a material consideration for non-US customers, as applicable consumer protection or data protection law in the customer's jurisdiction may interact with or supersede these forum selection and choice-of-law provisions.