A cloud-based customer relationship management (CRM) and marketing automation platform that provides tools for sales, marketing, customer service, and content management to businesses of all sizes. The company processes extensive customer data including contact information, website interactions, email communications, and business analytics across its integrated software suite. Their terms of service and privacy policy are significant for users because they govern how personal and business data is collected, stored, shared, and used across HubSpot's ecosystem of marketing and sales tools.
Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score. Computed algorithmically from HubSpot’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.
This clause permits automatic fee increases at every renewal cycle up to list price, subject only to a thirty-day notice requirement, which may significantly raise costs over time.
This exclusion eliminates the categories of damages that typically constitute the largest portion of losses in technology disputes, sharply limiting practical recovery.
The 30-day advance notice period, available only to customers who opt in, sets a defined minimum window for customers to assess or respond to sub-processor changes before they apply.
Subscription to notifications is the mechanism that triggers HubSpot's obligation to provide advance notice; customers who do not subscribe will not receive email alerts for these changes.
HubSpot retains the right to unilaterally change which third parties access Customer Data, subject only to its own belief about service enhancement or consolidation goals.
This document lists the third-party companies HubSpot shares your data with and explains how that sharing is authorized. When you agree to HubSpot's DPA, you automatically consent to all listed …
HubSpot collects professional data about individuals from public sources and third parties—even if those individuals have never directly interacted with HubSpot—and may share that data with HubSpot customers who use …
This document governs your subscription to HubSpot's services. Once you commit to a subscription, you cannot cancel early or get a refund except in narrow circumstances the Agreement spells out, …
HubSpot revised its privacy policy to remove references to 'Email Engagement Data' collection and processing, eliminating language describing how the company collects email open, delivery, bounce, and click statuses through …
View change record →HubSpot restructured its AI and data processing terms. The updated language now explicitly states that AI is foundational to HubSpot's platform and that Customer Data may be used to train …
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
ConductAtlas tracks 3 HubSpot documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
HubSpot has made 3 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 20 provisions across HubSpot's tracked documents.
Yes. Monitor subscribers ($4.99/month) can add HubSpot to their watchlist and receive an email alert after the daily check that finds a change to a tracked document. We check daily where we can, and show you where we can't.