“We may modify the Subscription Service during the Subscription Term, including by adding or removing features, functions, Limits, or Add-Ons that apply to your subscription.”
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause allows HubSpot to alter the service a customer contracted for — including removing capabilities or imposing new limits — while the customer remains bound to the existing term and its payment obligations.
The updated terms establish that AI capabilities are foundational to HubSpot's platform and that Customer Data may be used to train AI models, subject to HubSpot's obligations under the agreement. Previously, the terms referenced machine learning data use; the revised language now explicitly frames this as AI model training. You can opt out of having your Customer Data used to train AI models by updating your settings in your HubSpot account, though opting out does not prevent you from using HubSpot AI features.
View change record →HubSpot may add or remove features, functions, Limits, or Add-Ons from the service you are paying for at any point during your Subscription Term.
How other platforms handle this
If Anyscale reasonably believes the Platform Services (or any component thereof) could infringe any third party’s Intellectual Property Rights, Anyscale may, at its sole option and expense, use commercially reasonable efforts to: (a) modify or replace the Platform Services...to make it non-infringin...
Cloudflare may modify certain components of Customer Content on or transmitted to or from your Internet Properties or scan your infrastructure and related configurations to enhance your website's performance or security
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"We may modify the Subscription Service during the Subscription Term, including by adding or removing features, functions, Limits, or Add-Ons that apply to your subscription.Excerpt from HubSpot's Terms of Service
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This clause allows HubSpot to alter the service a customer contracted for — including removing capabilities or imposing new limits — while the customer remains bound to the existing term and its payment obligations.
HubSpot may add or remove features, functions, Limits, or Add-Ons from the service you are paying for at any point during your Subscription Term.
ConductAtlas has identified this type of provision across 250 platforms. See the full comparison.
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