This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause prevents early exit from a subscription commitment, locking customers into their Current Term and its associated fees absent a specific Agreement exception.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →You are not permitted to cancel your subscription before your Current Term ends, unless a specific provision of the Agreement allows for early cancellation.
How other platforms handle this
Your cancellation will take effect at the end of your current Subscription Period, and your Subscription will not be renewed.
Because our Services may be utilized without a subscription, canceling your subscription does not remove your profile from our Services. If you wish to fully terminate your account, you must terminate your account as set forth in Section 9.
Inactivity does not constitute automatic cancellation, so unless you cancel your account in accordance with this section, you will continue to be charged for subscription to the Services.
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"Except as specifically provided for in this Agreement, you may not cancel your subscription prior to the end of your Current Term, and we will not provide any refunds of prepaid fees or unused Subscription Fees...— Excerpt from HubSpot's HubSpot Terms of Service
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This clause prevents early exit from a subscription commitment, locking customers into their Current Term and its associated fees absent a specific Agreement exception.
You are not permitted to cancel your subscription before your Current Term ends, unless a specific provision of the Agreement allows for early cancellation.
ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.
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