This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause eliminates any general right to cancel payment commitments or obtain refunds, confining relief to narrow exceptions explicitly stated in the Agreement.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →Once you incur a payment obligation, you must fulfill it, and amounts already paid will not be returned unless a specific Agreement provision allows it.
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"All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term.— Excerpt from HubSpot's HubSpot Terms of Service
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This clause eliminates any general right to cancel payment commitments or obtain refunds, confining relief to narrow exceptions explicitly stated in the Agreement.
Once you incur a payment obligation, you must fulfill it, and amounts already paid will not be returned unless a specific Agreement provision allows it.
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