“All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term.”
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause eliminates any general right to cancel payment commitments or obtain refunds, confining relief to narrow exceptions explicitly stated in the Agreement.
The updated terms establish that AI capabilities are foundational to HubSpot's platform and that Customer Data may be used to train AI models, subject to HubSpot's obligations under the agreement. Previously, the terms referenced machine learning data use; the revised language now explicitly frames this as AI model training. You can opt out of having your Customer Data used to train AI models by updating your settings in your HubSpot account, though opting out does not prevent you from using HubSpot AI features.
View change record →Once you incur a payment obligation, you must fulfill it, and amounts already paid will not be returned unless a specific Agreement provision allows it.
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If Customer requires a purchase order, vendor registration form, or other documentation, such requirement will in no way relieve or excuse Customer from timely paying any amounts due hereunder.
"All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Subscription Term.Excerpt from HubSpot's Terms of Service
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This clause eliminates any general right to cancel payment commitments or obtain refunds, confining relief to narrow exceptions explicitly stated in the Agreement.
Once you incur a payment obligation, you must fulfill it, and amounts already paid will not be returned unless a specific Agreement provision allows it.
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