A cloud-based electronic signature platform that enables individuals and organizations to sign, send, and manage documents digitally without requiring physical paperwork. The service handles sensitive personal and business information including names, email addresses, IP addresses, and document contents during the signing process. Their terms of service and privacy policies are significant for users because they govern how personal data is collected, stored, and shared, as well as define liability, dispute resolution procedures, and user rights when conducting legally binding electronic transactions.

2 Documents
35 All provisions 5 High severity 24 Medium severity 6 Low severity
3 Changes · 12 mo
May 21, 2026 Last change

High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
13 provisions · 10 med
Data Sharing
5 provisions · 5 med
Arbitration
4 provisions · 4 high
Data Collection
3 provisions · 1 high · 2 med
Liability Limitation
3 provisions · 2 high · 1 med
Enforcement Actions
2 provisions · 1 med
Data Usage
2 provisions · 2 med
Legal Jurisdiction
2 provisions · 2 med
Indemnification
2 provisions · 1 high · 1 med
Ai Automated
1 provision · 1 med
Quick Facts
Arbitration: Mandatory
AI Training: Disclosed
Data Retention: Specified
Class Action: Waived
Key Governance Provisions
High Limitation of Liability

For free or low-cost plan users, this cap may be as low as $100 regardless of actual harm caused, including harm from lost or compromised legally binding documents.

High Mandatory Arbitration and Class Action Waiver

Class action waivers and mandatory arbitration clauses significantly limit your options if DocuSign causes widespread harm, because you cannot pool claims with other affected users to pursue collecti…

High Identity Verification and Biometric-Adjacent Data Collection

This clause establishes the scope of biometric and identity data collection practices DocuSign implements to support identity verification services. The provision specifies the categories of sensitiv…

High Unilateral Service Modification and Termination

This clause establishes DocuSign's unilateral authority to alter the scope of available services or end user access without procedural constraints, notification requirements, or obligation to provide…

High Limitation of Liability — 12-Month Fee Cap

This clause operates as a quantified liability limitation that defines the maximum financial exposure DocuSign accepts for any claim or dispute. The cap creates a defined ceiling for damages calculat…

Document Coverage
Privacypolicy Termsofservice
Last change detected: May 21, 2026 Changes (12 months): 3 Documents monitored: 2 Provisions tracked: 35
Compare With Similar Platforms
Adobe American Airlines Arlo AWS AWS Bedrock Canva Cloudflare Databricks

Documents

DocuSign Privacy Statement

Medium

DocuSign's Privacy Statement establishes the company's data collection, processing, and sharing practices for personal information generated through its document signing and management platform. The statement authorizes DocuSign to process document …

Last updated May 5, 2026 · Privacy policy
8 provisions 5 versions captured Version history →

DocuSign Terms and Conditions

Medium

This document establishes DocuSign's master terms of service governing access to and use of its e-signature platform, website, and agreement management tools. The agreement requires that disputes between users and …

Last updated May 5, 2026 · Terms of service
8 provisions 2 versions captured Version history →
📈 Policy Drift Analysis View all changes →

Medium Severity Provisions (9)

View all high severity provisions → Compare DocuSign with other platforms →

Applicable Regulations

CCPA/CPRA
California, USA
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗

Compare with Similar Platforms

Adobe
infrastructure
American Airlines
infrastructure
Arlo
infrastructure
AWS
infrastructure
AWS Bedrock
infrastructure
Canva
infrastructure
Cloudflare
infrastructure
Databricks
infrastructure

Frequently Asked Questions

What DocuSign documents does ConductAtlas track?

ConductAtlas tracks 2 DocuSign documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has DocuSign made in the past year?

DocuSign has made 3 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for DocuSign?

ConductAtlas has classified 35 provisions across DocuSign's tracked documents. 5 are rated high severity, 24 medium, and 6 low.

Can I get alerts when DocuSign changes their policies?

Yes. Monitor subscribers ($19/month) can add DocuSign to their watchlist and receive same-day email alerts whenever any tracked document changes.