DocuSign collects and stores the actual content of documents you send, receive, or sign through its platform, including any personal information those documents contain.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Documents signed through DocuSign frequently contain sensitive personal, financial, legal, or medical information, and this clause confirms that content is collected and processed by DocuSign as part of its service.
Interpretive note: The extent of DocuSign's use of document content for its own purposes versus purely as a processor for enterprise customers depends on separate customer agreements not contained in this public notice.
This new provision explicitly discloses that DocuSign collects and processes the actual content of documents, which is material for users to understand what data is collected beyond metadata.
View full change record →Any sensitive information in your contracts, agreements, or forms processed through DocuSign, such as social security numbers, financial account details, or health information, is collected and stored by DocuSign and subject to the terms of this notice or, for enterprise users, the applicable customer agreement.
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"We collect and process information you provide when you use our products and services. This includes the content of the documents you send and receive through our products, including any personal information contained in those documents.Excerpt from DocuSign's Privacy Statement
(1) REGULATORY LANDSCAPE: Document content processing may implicate GDPR Article 9 if documents contain special category data, as well as HIPAA if the enterprise customer is a covered entity and the documents contain protected health …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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Documents signed through DocuSign frequently contain sensitive personal, financial, legal, or medical information, and this clause confirms that content is collected and processed by DocuSign as part of its service.
Any sensitive information in your contracts, agreements, or forms processed through DocuSign, such as social security numbers, financial account details, or health information, is collected and stored by DocuSign and subject to the terms of this notice or, for enterprise users, the applicable customer agreement.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.