DocuSign · DocuSign Privacy Statement · View original document ↗

Cookies and Tracking Technologies

Medium severity High confidence Explicitdocumentlanguage Common · 70 of 325 platforms
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Document Record

What it is

DocuSign uses cookies and tracking tools to monitor your activity on its platform and across other websites and online services over time.

This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Cross-site tracking extends DocuSign's data collection beyond its own platform, potentially building a profile of your online behavior that informs advertising and product decisions.

Consumer impact (what this means for users)

DocuSign's tracking technologies collect data about your browsing behavior across multiple websites and services, not just within DocuSign, which may be used for targeted advertising and analytics without explicit notice at each tracking point.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Visit DocuSign's privacy portal or cookie preference center to manage or opt out of non-essential tracking cookies and cross-context behavioral advertising.

How other platforms handle this

Whatnot Medium

We use cookies and similar tracking technologies to track the activity on our Services and store certain information. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services. You can instruct your browser to refuse all c...

Ideogram Medium

We and our third-party partners may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services, including your browser type, pages viewed, links clicked, and the date and time of your visit.

Tabnine Medium

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website and services. This includes information about the pages you visit, links you click, and how you navigate our site. We use this information for analytics, persona...

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▸ View Original Clause Language DOCUMENT RECORD
"
We use cookies, web beacons, pixel tags, and similar technologies to collect information about your use of our products and services and your online activities over time and across different services and online platforms.

— Excerpt from DocuSign's DocuSign Privacy Statement

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: Cookie and tracking practices engage the EU ePrivacy Directive and GDPR for EU users, requiring informed consent for non-essential cookies. The CCPA and CPRA regulate pixel and tracking data as personal information, and cross-context behavioral advertising using such data requires an opt-out mechanism. The FTC has issued guidance on online tracking and deceptive practices. (2) GOVERNANCE EXPOSURE: Medium. The use of tracking across third-party platforms raises questions about the adequacy of consent mechanisms, particularly for EU users where opt-in consent is required for analytics and advertising cookies. Organizations embedding DocuSign iframes or signing experiences in their own platforms should assess whether their consent banners cover DocuSign's tracking. (3) JURISDICTION FLAGS: EU and UK users are most directly affected by ePrivacy and GDPR consent requirements. California residents have opt-out rights for cross-context behavioral advertising under CPRA. The breadth of cross-platform tracking may attract scrutiny in jurisdictions with emerging tracking regulations such as Virginia, Colorado, and Texas. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers who embed DocuSign in customer-facing workflows should assess whether DocuSign's tracking technologies are disclosed in their own cookie policies and consent banners, to avoid derivative compliance exposure. (5) COMPLIANCE CONSIDERATIONS: Legal teams should verify that DocuSign's cookie consent implementation meets the applicable standard for each jurisdiction in which the platform is deployed, and that opt-out mechanisms for analytics and advertising cookies are functional and user-accessible.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over online tracking practices and cross-site behavioral advertising under its unfair or deceptive practices mandate.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
DocuSign Privacy Statement
Entity
DocuSign
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-005794
Document ID
CA-D-00198
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
abf1dbd66c3a271b9485e1a8df8054ad589206ec0ecf9e390fb45323aebd8925
Analysis generated
May 10, 2026 12:30 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DocuSign
Document: DocuSign Privacy Statement
Record ID: CA-P-005794
Captured: 2026-05-10 12:30:52 UTC
SHA-256: abf1dbd66c3a271b…
URL: https://conductatlas.com/platform/docusign/docusign-privacy-statement/cookies-and-tracking-technologies/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does DocuSign's Cookies and Tracking Technologies clause do?

Cross-site tracking extends DocuSign's data collection beyond its own platform, potentially building a profile of your online behavior that informs advertising and product decisions.

How does this clause affect you?

DocuSign's tracking technologies collect data about your browsing behavior across multiple websites and services, not just within DocuSign, which may be used for targeted advertising and analytics without explicit notice at each tracking point.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 70 platforms. See the full comparison.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.