DocuSign Terms and Conditions

This document governs use of DocuSign's websites, applications, and electronic signature and agreement management services, establishing a binding contract between DocuSign and any individual or entity that accesses or uses these services. The agreement states that users grant DocuSign a royalty-free, worldwide license to use submitted content for service operation, that DocuSign may unilaterally modify terms with 30 days notice, and that the terms authorize DocuSign to suspend or terminate accounts at its discretion for policy violations. Notably, the agreement includes a mandatory arbitration clause with a class action waiver, limiting users to individual arbitration before JAMS rather than court proceedings, and caps DocuSign's liability at fees paid in the prior 12 months, provisions that are common in SaaS agreements but materially restrict consumer legal recourse; the enforceability of class action waivers varies by jurisdiction and applicable law may limit their scope for certain user categories. The document engages GDPR and CCPA frameworks through separate Privacy Policy incorporation by reference, and because DocuSign processes legally binding electronic signatures and potentially sensitive transactional documents, compliance teams should evaluate interactions with the E-SIGN Act, UETA, and sector-specific regulations in financial services and healthcare contexts. Business and enterprise customers operating under separate Order Forms or Master Service Agreements should note that those agreements govern where they conflict with these general terms, creating a layered contract structure requiring careful mapping of applicable terms.