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DocuSign reserves the right to modify, terminate, or amend subscription plan fees and features with at least 30 days' advance notice, after which continued use of the service constitutes acceptance of the changed terms unless prohibited by applicable law.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes DocuSign to modify subscription fees and features unilaterally with 30 days' notice, with continued use after the notice period constituting contractual acceptance. Customers who do not wish to accept the modified terms must terminate their subscription before the effective date of the change.
Under this clause, DocuSign may modify the fees and features of subscription plans with 30 days' advance notice, and continued use of the service after the notice period constitutes acceptance of the new terms. Customers who do not accept the modified fees or features may terminate their subscription plan as described in Section 4.6 of the terms.
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"We reserve the right to modify, terminate, or otherwise amend the fees and features associated with your Subscription Plan to the fullest extent permitted under applicable laws. We may also recommend that you purchase a new Subscription Plan that is comparable to your previous Subscription Plan that is ending. Before we change the fees and charges in effect, or add new fees and charges, we will give you advance notice of at least thirty (30) days. If we provide you such advance notice, unless prohibited by applicable laws, your continued use of the Docusign Services after the changes have been made will constitute your acceptance of the changes.Excerpt from DocuSign's Terms and Conditions
(1) REGULATORY LANDSCAPE: Unilateral modification clauses in commercial software agreements engage contract formation principles under applicable law, and in EU and UK jurisdictions, unfair contract terms regulations that may limit enforceability of unilateral modification rights in standard form contracts. The FTC Act's prohibition on unfair or deceptive practices is relevant where the modification right is exercised to materially alter the service without adequate disclosure. (2) GOVERNANCE EXPOSURE: Medium. The 30-day notice period provides a defined window for customers to assess changes and exercise termination rights, but the acceptance-by-continued-use mechanism places the burden on customers to actively terminate rather than affirmatively consent to material changes. (3) JURISDICTION FLAGS: EU and UK courts have in some contexts found acceptance-by-continued-use mechanisms in standard terms to be unenforceable for material changes under unfair contract terms frameworks. Australian consumer law provisions referenced in Section 11 may impose additional constraints. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should establish notification monitoring processes to ensure 30-day modification notices are received and reviewed before the effective date. Internal contract review triggers should be set for any DocuSign fee modification notices. (5) COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the acceptance-by-continued-use mechanism satisfies consent requirements under applicable law in operating jurisdictions, particularly for EU and UK customers. Subscription management workflows should include a step to evaluate whether to continue service or terminate following a fee modification notice.
Regulatory citations, enforcement risk, and due diligence action items.
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
This provision authorizes DocuSign to modify subscription fees and features unilaterally with 30 days' notice, with continued use after the notice period constituting contractual acceptance. Customers who do not wish to accept the modified terms must terminate their subscription before the effective date of the change.
Under this clause, DocuSign may modify the fees and features of subscription plans with 30 days' advance notice, and continued use of the service after the notice period constitutes acceptance of the new terms. Customers who do not accept the modified fees or features may terminate their subscription plan as described in Section 4.6 of the terms.
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