California residents have legal rights to see, delete, and correct their data held by DocuSign, and to opt out of the sale or sharing of their personal information for advertising purposes.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
These are legally enforceable rights under California law that DocuSign is required to honor, giving California residents meaningful control over how their personal data is used.
Previous version had no excerpt; current version adds explicit enumeration of CCPA/CPRA rights including opt-out of sale/sharing and limitation of sensitive data use.
View full change record →If you live in California, you can request that DocuSign disclose what personal information it holds about you, ask for it to be deleted or corrected, and opt out of its sharing for advertising or analytics. These rights apply to sensitive data categories too.
How other platforms handle this
If you are a California resident, you have the right to: Know what personal information is being collected about you; Know whether your personal information is sold or disclosed and to whom; Say no to the sale of personal information; Access your personal information; Request deletion of your person...
If you are a California resident, you have the right to know what personal information we collect, use, and disclose about you; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information; the right to correct inaccurate person...
Depending on where you are located, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your personal information, the right to data portability, and the right to object to or withdraw consent for certain processi...
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"If you are a California resident, you have certain rights with respect to your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to correct, the right to opt-out of the sale or sharing of your personal information, and the right to limit the use of sensitive personal information.— Excerpt from DocuSign's DocuSign Privacy Statement
(1) REGULATORY LANDSCAPE: These rights are grounded in the CCPA as amended by the CPRA, enforced by the California Privacy Protection Agency (CPPA) and the California Attorney General. The CPRA adds correction rights and sensitive personal information limitations beyond the original CCPA. Noncompliance with verified consumer request timelines (45 days, extendable by 45 days) can result in enforcement action. (2) GOVERNANCE EXPOSURE: Medium. DocuSign's dual role as controller and processor means that for document content, California residents may need to direct their requests to the enterprise customer rather than DocuSign, which could create confusion and potential compliance gaps if not clearly communicated. (3) JURISDICTION FLAGS: California residents are the primary affected group. The CPRA's sensitive personal information category is broader than many organizations' current data inventories, particularly for document content that may include SSNs, financial account numbers, or health data. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers using DocuSign in California-facing workflows should assess whether their own CCPA/CPRA notices accurately reflect DocuSign's data practices and processor role, and whether their customer agreements with DocuSign include necessary service provider restrictions to prevent DocuSign from treating shared data as a sale. (5) COMPLIANCE CONSIDERATIONS: DocuSign's privacy portal should be verified for functional compliance with CCPA response timelines and identity verification requirements. Enterprise customers should confirm their own processes for handling consumer requests that implicate DocuSign-processed data.
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These are legally enforceable rights under California law that DocuSign is required to honor, giving California residents meaningful control over how their personal data is used.
If you live in California, you can request that DocuSign disclose what personal information it holds about you, ask for it to be deleted or corrected, and opt out of its sharing for advertising or analytics. These rights apply to sensitive data categories too.
ConductAtlas has identified this type of provision across 17 platforms. See the full comparison.
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