All payments made by customers are non-refundable except where expressly provided in the terms, agreed separately by the parties, or required by applicable law.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a general non-refundable payment policy for subscription and per-use charges. The carve-out for applicable law means statutory refund rights under consumer protection or distance selling laws in relevant jurisdictions are preserved, but no discretionary refund rights are granted beyond what the terms expressly state.
Under this clause, payments for DocuSign subscription plans and per-use purchases are non-refundable as a contractual default, subject to exceptions where expressly provided in the terms, separately agreed, or required by applicable law. Statutory refund rights under applicable consumer protection law are not waived by this provision to the extent applicable law requires.
Cross-platform context
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Compare across platforms →"CUSTOMER'S PAYMENTS ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR AS OTHERWISE AGREED TO BY THE PARTIES OR AS REQUIRED BY APPLICABLE LAW. Charges for pre-paid Subscription Plans will be billed to Customer in advance. Charges for per-use purchases and standard Subscription Plan charges will be billed in arrears unless otherwise specified in the Subscription Plan.Excerpt from DocuSign's Terms and Conditions
(1) REGULATORY LANDSCAPE: Non-refundable payment terms engage consumer protection statutes and distance selling regulations, including EU Consumer Rights Directive cooling-off periods, UK Consumer Contracts Regulations, and California consumer protection law.
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This provision establishes a general non-refundable payment policy for subscription and per-use charges. The carve-out for applicable law means statutory refund rights under consumer protection or distance selling laws in relevant jurisdictions are preserved, but no discretionary refund rights are granted beyond what the terms expressly state.
Under this clause, payments for DocuSign subscription plans and per-use purchases are non-refundable as a contractual default, subject to exceptions where expressly provided in the terms, separately agreed, or required by applicable law. Statutory refund rights under applicable consumer protection law are not waived by this provision to the extent applicable law requires.
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