Zoom Terms of Service

This agreement governs access to and use of Zoom's communications services and software for individual and enterprise users, establishing a binding contract upon account creation or continued use. The terms authorize Zoom to collect telemetry, product usage, and diagnostic data classified as Service Generated Data over which Zoom asserts full ownership; grant Zoom a perpetual, worldwide, sublicensable, and transferable license over Customer Content for defined Permitted Uses; and require individual arbitration of disputes with a class action waiver as stated in Section 27. Notable provisions include the perpetual license grant over Customer Content (including transcripts and recordings), the complete assignment of Feedback to Zoom without compensation, the assertion that all Charges are non-cancelable and non-refundable for the subscription term unless otherwise required by law, and Zoom's right to terminate or suspend services immediately for any policy violation or for any reason upon 30 business days notice. The agreement engages GDPR and related EU data protection frameworks, CCPA for California residents, COPPA given the explicit minimum age threshold of 16 (with a K-12 school subscriber carve-out), and potentially HIPAA depending on customer context; applicable law or regulatory guidance in specific jurisdictions may limit how broadly certain asserted rights, including the perpetual license and automatic renewal provisions, are enforced in practice.