Zoom Terms of Service

These terms set out the rules for using Zoom's services, including how payments work and how disputes are handled. Your subscription renews automatically and payments are generally non-refundable for the term you've signed up for, so you need to act before a renewal period begins if you want to stop. If you have a serious dispute with Zoom, it will be decided by an arbitrator rather than a court, and you cannot join a class action with other users.

Zoom's Terms of Service establishes the contractual framework governing use of its Services and Software, imposing broad limitations on Zoom's liability through an aggregate cap tied to amounts paid in the preceding twelve months, a comprehensive disclaimer of all warranties, and an exclusion of indirect and consequential damages. Users are bound to non-refundable, non-cancelable payments for each subscription term, which renew automatically unless the Order Form expressly provides otherwise. The agreement prohibits account sharing without written pre-approval, bars commercial resale or sublicensing of the Services, and holds customers fully responsible for End User conduct and compliance. Disputes are subject to binding arbitration with a class and representative action waiver, and use of the Services must comply with Export Control and Sanctions Laws.

For an individual user, this document means that what you pay for a subscription term cannot typically be refunded and your plan renews automatically unless your Order Form says otherwise, so monitoring renewal dates is important. If Zoom is found liable for something, the maximum amount you can recover is capped at what you actually paid in the twelve months before the problem arose, and you cannot recover lost profits or similar indirect losses at all. You may not share your account or user rights with anyone else without Zoom's prior written approval, and if you fall five calendar days behind on payment, Zoom may immediately suspend or terminate your access without prior notice.