Zoom Terms of Service

This document governs use of Zoom's suite of services, including video conferencing, messaging, phone, webinars, and AI-powered features, and establishes the legal relationship between Zoom Video Communications, Inc. and users who access its platform. The agreement states that users grant Zoom a perpetual, worldwide, royalty-free license to use, reproduce, modify, distribute, and display user-generated content, and authorizes Zoom to collect and process customer content, usage data, diagnostic data, and communications metadata for service delivery, improvement, and AI feature development. The terms include a binding arbitration clause with a class action waiver applicable to US users, a provision permitting Zoom to modify or terminate services with or without notice, and AI-specific terms asserting that user content may be used to train AI models unless users opt out through available account controls. The document engages GDPR and the EU-US Data Privacy Framework for users in the European Economic Area, CCPA for California residents, and may require evaluation under COPPA given that users under 16 are prohibited but age verification mechanisms are not specified. Compliance teams should note that the AI training opt-out mechanism, the breadth of the content license, and the arbitration clause each present distinct review considerations, particularly for enterprise customers and users in jurisdictions with heightened data protection obligations.