Provision record
Zoom · Zoom Terms of Service · View original document ↗

Zoom Sole Discretion to Investigate and Act

High severity Explicitdocumentlanguage Common · 276 of 352 platforms
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Recent governance activity Zoom recorded 4 documented changes in the last 30 days.
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This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1872 other provisions on other platforms.

How other platforms handle this

Skillshare Medium

If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account...

Mailchimp Medium

Our moderators will thoughtfully consider any explanations and supplemental information provided by the Member when deciding whether to take action or reinstate access.

Glassdoor Medium

If we become aware that a child has provided us with personal data without parental consent, we remove such data and terminate the child's account (except where we are required to retain all or a portion of such data for compliance purposes).

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▸ View Original Clause Language DOCUMENT RECORD
"
Zoom may investigate any complaints and violations that come to our attention and may take any action, in its sole discretion, including issuing warnings, suspending or disconnecting the Services or Software, removing the applicable data...

Excerpt from Zoom's Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Zoom Terms of Service
Entity
Zoom
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-068756
Document ID
CA-D-00189
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
3385024743a75574626b51f881a9738c05304ab376fceea966cffae9ca98a626
Analysis generated
July 9, 2026 05:33 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zoom
Document: Zoom Terms of Service
Record ID: CA-P-068756
Captured: 2026-07-09 05:33:17 UTC
SHA-256: 3385024743a75574…
URL: https://conductatlas.com/platform/zoom/zoom-terms-of-service/provision/CA-P-068756/zoom-sole-discretion-to-investigate-and-act/
Accessed: July 28, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zoom's Zoom Sole Discretion to Investigate and Act clause do?

The clause states: “Zoom may investigate any complaints and violations that come to our attention and may take any action, in its sole discretion, including issuing warnings, suspending or disconnecting the Services or Software, removing the applicable data...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.