A video communications platform that provides video conferencing, webinars, phone services, and collaboration tools for businesses, educational institutions, and individual users. The service processes large volumes of personal data including video and audio recordings, chat messages, and user account information during meetings and calls. Their policies are significant for users because they govern how personal communications are recorded, stored, shared with third parties, and used for service improvements or other purposes.

3 Documents
54 All provisions 11 High severity 35 Medium severity 8 Low severity
11 Changes · 12 mo
Jul 22, 2026 Last change

High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium, provisions worth knowing about but with partial protections or limited scope. Low, standard terms with minimal consumer impact.

Governance Coverage
Data Sharing
43 provisions · 17 high · 20 med
Contract Terms
35 provisions · 6 high · 18 med
Privacy Rights
25 provisions · 1 high · 18 med
Payment Fees
22 provisions · 3 high · 16 med
Legal Jurisdiction
18 provisions · 3 high · 14 med
Arbitration
17 provisions · 6 high · 10 med
Acceptable Use
15 provisions · 12 high · 3 med
Account Control
13 provisions · 7 high · 6 med
Intellectual Property
12 provisions · 1 high · 10 med
Data Usage
11 provisions · 5 high · 6 med
Quick Facts
Arbitration: Mandatory
AI Training: Disclosed (high impact)
Data Retention: Specified
Class Action: Waived
Key Governance Provisions
High Automatic Renewal Unless Timely Notice Given

Automatic renewal means users are committed to a new term and its associated non-refundable payments unless they take affirmative steps to prevent renewal before the term ends.

High International transfers governed by standard contractual clauses

EEA, Swiss, and UK users have a defined contractual safeguard—standard contractual clauses—applied when their personal data is transferred internationally outside the EEA.

High Class Action and Representative Action Waiver

The waiver prevents users from aggregating claims with others, which is often the only economically viable way to pursue small individual claims against a large company.

High Mandatory Binding Arbitration for Disputes

Binding arbitration removes the user's right to have certain disputes heard in court before a judge or jury, and arbitration awards are generally final and difficult to appeal.

High Aggregate Liability Cap at Twelve Months of Charges

The cap limits the maximum financial recovery a user can obtain from Zoom regardless of the number or severity of claims, and users who pay little or nothing may effectively have no recovery.

Document Coverage
Privacypolicy Subprocessorlist Termsofservice
Last change detected: Jul 22, 2026 Changes (12 months): 11 Documents monitored: 3 Provisions tracked: 54
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Documents

Zoom Sub-Processors

Medium

This document lists the outside companies that handle your data when you use Zoom, and sets rules for how those companies must protect it. Your live meeting traffic, cloud recordings, …

Last updated July 6, 2026 · Sub processor list
10 provisions 3 versions captured Version history →

Zoom Privacy Statement

Medium

This document explains what Zoom does with your data and who else can see it. The most important thing to know is that the owner of the Zoom account you …

Last updated May 5, 2026 · Privacy policy
10 provisions 7 versions captured Version history →

Zoom Terms of Service

High

These terms set out the rules for using Zoom's services, including how payments work and how disputes are handled. Your subscription renews automatically and payments are generally non-refundable for the …

Last updated May 5, 2026 · Terms of service
10 provisions 6 versions captured Version history →
📈 Policy Drift Analysis View all changes →

High Severity Provisions (11)

View all high severity provisions → Compare Zoom with other platforms →

Applicable Regulations

EU AI Act
European Union
View official text ↗
BIPA
Illinois, USA
View official text ↗
CCPA/CPRA
California, USA
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
UK GDPR
United Kingdom
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗

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Frequently Asked Questions

What Zoom documents does ConductAtlas track?

ConductAtlas tracks 3 Zoom documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Zoom made in the past year?

Zoom has made 11 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Zoom?

ConductAtlas has classified 54 provisions across Zoom's tracked documents. 11 are rated high severity, 35 medium, and 8 low.

Can I get alerts when Zoom changes their policies?

Yes. Monitor subscribers ($4.99/month) can add Zoom to their watchlist and receive same-day email alerts whenever any tracked document changes.