A video communications platform that provides video conferencing, webinars, phone services, and collaboration tools for businesses, educational institutions, and individual users. The service processes large volumes of personal data including video and audio recordings, chat messages, and user account information during meetings and calls. Their policies are significant for users because they govern how personal communications are recorded, stored, shared with third parties, and used for service improvements or other purposes.
Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score. Computed algorithmically from Zoom’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.
Automatic renewal means users are committed to a new term and its associated non-refundable payments unless they take affirmative steps to prevent renewal before the term ends.
EEA, Swiss, and UK users have a defined contractual safeguard—standard contractual clauses—applied when their personal data is transferred internationally outside the EEA.
The waiver prevents users from aggregating claims with others, which is often the only economically viable way to pursue small individual claims against a large company.
Binding arbitration removes the user's right to have certain disputes heard in court before a judge or jury, and arbitration awards are generally final and difficult to appeal.
The cap limits the maximum financial recovery a user can obtain from Zoom regardless of the number or severity of claims, and users who pay little or nothing may effectively have no recovery.
This document lists the outside companies that handle your data when you use Zoom, and sets rules for how those companies must protect it. Your live meeting traffic, cloud recordings, …
This document explains what Zoom does with your data and who else can see it. The most important thing to know is that the owner of the Zoom account you …
These terms set out the rules for using Zoom's services, including how payments work and how disputes are handled. Your subscription renews automatically and payments are generally non-refundable for the …
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
ConductAtlas tracks 3 Zoom documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
Zoom has made 2 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 18 provisions across Zoom's tracked documents.
Yes. Monitor subscribers ($4.99/month) can add Zoom to their watchlist and receive an email alert after the daily check that finds a change to a tracked document. We check daily where we can, and show you where we can't.