“The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action.”
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The waiver prevents users from aggregating claims with others, which is often the only economically viable way to pursue small individual claims against a large company.
The reader cannot bring or join a class action, collective action, mass action, private attorney general action, or any other representative action against Zoom.
How other platforms handle this
If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions.
the parties shall group the arbitration demands into batches of no more than 200...One arbitrator shall be appointed for each batch and shall resolve each batch as a single consolidated arbitration...
If we are unable to resolve your inquiry or complaint, you may contact an independent dispute resolution body, free of charge to you. You may contact our US-based third-party dispute resolution organization, JAMS...
"The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action.Excerpt from Zoom's Terms of Service
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The waiver prevents users from aggregating claims with others, which is often the only economically viable way to pursue small individual claims against a large company.
The reader cannot bring or join a class action, collective action, mass action, private attorney general action, or any other representative action against Zoom.
ConductAtlas has identified this type of provision across 198 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.