“You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.”
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause eliminates refund rights for the duration of the applicable term except in three narrow circumstances, meaning users who cancel early or are dissatisfied generally cannot recover amounts paid.
The reader cannot cancel payments or obtain a refund for the current term unless Zoom agrees, a law requires it, or the reader's Order Form expressly permits it.
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"You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.Excerpt from Zoom's Terms of Service
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The clause eliminates refund rights for the duration of the applicable term except in three narrow circumstances, meaning users who cancel early or are dissatisfied generally cannot recover amounts paid.
The reader cannot cancel payments or obtain a refund for the current term unless Zoom agrees, a law requires it, or the reader's Order Form expressly permits it.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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