2 Documents
8 All provisions 0 High severity 6 Medium severity 2 Low severity
1 Changes · 12 mo
May 5, 2026 Last change

High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
5 provisions · 4 med
Data Usage
3 provisions · 1 high · 2 med
Data Sharing
3 provisions · 2 med
Data Collection
1 provision · 1 med
Cross Border
1 provision · 1 med
Data Retention
1 provision
Quick Facts
Data Retention: Specified
Key Governance Provisions
High Dual Controller-Processor Role Structure

This split of responsibility means consumers who contact a business through Zendesk cannot go directly to Zendesk to access or delete their data — they must approach the business instead, which may b…

Document Coverage
Privacypolicy Termsofservice
Last change detected: May 5, 2026 Changes (12 months): 1 Documents monitored: 2 Provisions tracked: 8
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Documents

Zendesk Privacy Policy

Medium

This is Zendesk's privacy policy, explaining what personal information the company collects about people who visit its website, sign up for its products, or interact with Zendesk marketing, and how …

Last updated May 5, 2026 · Privacy policy
8 provisions 3 versions captured Version history →

Zendesk Terms of Service

Last updated May 5, 2026 · Terms of service
0 provisions 0 versions captured Version history →

Zendesk has changed 1 time in the past year.

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High Severity Provisions (0)

No provisions found.

View all high severity provisions → Compare Zendesk with other platforms →

Applicable Regulations

CCPA/CPRA
California, USA
View official text ↗
Colorado AI Act
US-CO
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
DMA
European Union
View official text ↗
DSA
European Union
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
Texas AI Act
Texas, USA
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗

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Frequently Asked Questions

What Zendesk documents does ConductAtlas track?

ConductAtlas tracks 2 Zendesk documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Zendesk made in the past year?

Zendesk has made 1 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Zendesk?

ConductAtlas has classified 8 provisions across Zendesk's tracked documents. 0 are rated high severity, 6 medium, and 2 low.

Can I get alerts when Zendesk changes their policies?

Yes. Watcher subscribers ($9.99/month) can add Zendesk to their watchlist and receive same-day email alerts whenever any tracked document changes.