“Once you and/or your company have terminated the contractual relationship with us...we may retain your personal data in our systems and records to ensure adequate fulfillment of surviving provisions...”
This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Termination of the contractual relationship does not guarantee deletion of personal data; Zendesk retains the right to hold data for surviving obligations.
Your personal data may remain in Zendesk's systems after you or your company ends the relationship, for as long as surviving provisions require.
How other platforms handle this
We may retain some of your Data even after you cease to use our Services, for instance if the Data is necessary to meet our legal obligations, such as tax and accounting requirements.
We may also retain certain information about you for legitimate business purposes and/or if we believe doing so is in accordance with, or as required by, any applicable law.
Smartsheet may retain copies of Customer Content as part of records, documents, or broader data sets in accordance with Smartsheet's legal and financial compliance obligations, on condition that Smartsheet continues to comply with all the requirements of the Agreement...
"Once you and/or your company have terminated the contractual relationship with us...we may retain your personal data in our systems and records to ensure adequate fulfillment of surviving provisions...Excerpt from Zendesk's Privacy Policy
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Termination of the contractual relationship does not guarantee deletion of personal data; Zendesk retains the right to hold data for surviving obligations.
Your personal data may remain in Zendesk's systems after you or your company ends the relationship, for as long as surviving provisions require.
ConductAtlas has identified this type of provision across 268 platforms. See the full comparison.
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