Zendesk Privacy Policy

This document explains what personal data Zendesk collects about you—including your name, contact details, browsing and search history, device information, and in some cases sensitive data like health information—and how it uses and shares that data. By simply using Zendesk's sites or services, you are treated as having given your consent to this data collection and processing. You have the right to request deletion of your data and to opt out of Zendesk selling or sharing it, but opting out fully requires both submitting a webform request and separately disabling advertising cookies.

Zendesk's Privacy Notice establishes the terms under which Zendesk, acting as a data Controller, collects, uses, stores, and processes personal data of individuals who use or access its Sites or Services, deriving express consent from the act of use or access itself. The Notice covers collection of a broad range of personal data categories—including identifiers, behavioral and device-level data, and sensitive personal data such as health and demographic information—as well as cross-device and cross-site tracking that persists over time. Zendesk recognizes deletion rights and opt-out rights with respect to the sale or sharing of personal data, though full exercise of the opt-out requires two distinct steps. Personal data may be retained after contractual termination to fulfill surviving obligations, and may be disclosed to law enforcement or government authorities in response to lawful requests. The Notice explicitly does not apply when Zendesk acts as a Processor on behalf of its Subscribers.

Individuals whose data Zendesk controls are subject to broad collection of identifiers, behavioral data, device data, and—optionally—sensitive personal data, with consent derived from use or access alone rather than a separate affirmative step. Zendesk does not honor browser Do Not Track signals, so browser-level preferences do not limit its tracking across devices and websites. Users have a recognized right to request deletion of their personal data and a right to opt out of the sale or sharing of their personal data; to fully exercise the opt-out, a user must both submit a request via Zendesk's webform and disable advertising cookies. Data may be retained after a contractual relationship ends, and may be disclosed to law enforcement or government authorities upon a lawful request. Individuals whose data Zendesk processes on behalf of a Subscriber are not covered by this Notice.