Captured before automated identity checks (Oct 14, 2026): accurate as of its capture on Jul 1, 2026; our capture on Oct 17, 2026 found the same text, but its identity was not checked by them.
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“Those individuals who use or access our Sites or Services expressly consent to the collection, use, storage, and processing of their personal data by us for the purposes described in this Notice.”
“You have the right to request that we delete personal data that we have collected from you.”
“You have the right to opt out of this "sale" or "sharing" of personal data.”
“Internet or other electronic network activity information and device information, such as your browsing history, search history, device information...regarding your interactions with us and use of our products, Services, emails...”
“Identifiers, such as your name, email address, postal address, phone number, and device identifiers (e.g., advertising identifiers and IP address).”
“Sensitive Personal Data, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).”
This document explains what personal data Zendesk collects about you—including your name, contact details, browsing and search history, device information, and in some cases sensitive data like health information—and how it uses and shares that data. By simply using Zendesk's sites or services, you are treated as having given your consent to this data collection and processing. You have the right to request deletion of your data and to opt out of Zendesk selling or sharing it, but opting out fully requires both submitting a webform request and separately disabling advertising cookies.
Zendesk's Privacy Notice establishes the terms under which Zendesk, acting as a data Controller, collects, uses, stores, and processes personal data of individuals who use or access its Sites or Services, deriving express consent from the act of use or access itself. The Notice covers collection of a broad range of personal data categories—including identifiers, behavioral and device-level data, and sensitive personal data such as health and demographic information—as well as cross-device and cross-site tracking that persists over time. Zendesk recognizes deletion rights and opt-out rights with respect to the sale or sharing of personal data, though full exercise of the opt-out requires two distinct steps. Personal data may be retained after contractual termination to fulfill surviving obligations, and may be disclosed to law enforcement or government authorities in response to lawful requests. The Notice explicitly does not apply when Zendesk acts as a Processor on behalf of its Subscribers.
Individuals whose data Zendesk controls are subject to broad collection of identifiers, behavioral data, device data, and—optionally—sensitive personal data, with consent derived from use or access alone rather than a separate affirmative step. Zendesk does not honor browser Do Not Track signals, so browser-level preferences do not limit its tracking across devices and websites. Users have a recognized right to request deletion of their personal data and a right to opt out of the sale or sharing of their personal data; to fully exercise the opt-out, a user must both submit a request via Zendesk's webform and disable advertising cookies. Data may be retained after a contractual relationship ends, and may be disclosed to law enforcement or government authorities upon a lawful request. Individuals whose data Zendesk processes on behalf of a Subscriber are not covered by this Notice.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“Those individuals who use or access our Sites or Services expressly consent to the collection, use, storage, and processing of their personal data by us for the purposes described in this Notice.”
“You have the right to request that we delete personal data that we have collected from you.”
“You have the right to opt out of this "sale" or "sharing" of personal data.”
“Internet or other electronic network activity information and device information, such as your browsing history, search history, device information...regarding your interactions with us and use of our products, Services, emails...”
“Identifiers, such as your name, email address, postal address, phone number, and device identifiers (e.g., advertising identifiers and IP address).”
“Sensitive Personal Data, such as proof of vaccination or race and ethnicity (optional) (where permissible under applicable law).”
“Some tracking technologies enable us to track your device activity over time and across devices and websites.”
“We may share your personal data to respond to lawful requests by law enforcement or other government authorities, including to meet national security requirements...”
“While some browsers have incorporated Do Not Track or DNT preferences, we do not honor such signals from web browsers at this time.”
“This Notice only applies when Zendesk is the Controller of personal data...Zendesk is a Processor, not a Controller, of personal data that we process on behalf of our Subscribers...”
“In order to fully exercise the Right to Opt Out of Sale or Sharing...you must undertake both of the following steps: Submit a Right to Opt Out...request using our webform; and Disable the use of advertising cookies...”
“Once you and/or your company have terminated the contractual relationship with us...we may retain your personal data in our systems and records to ensure adequate fulfillment of surviving provisions...”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
We have not recorded a change to this document since we began capturing it. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
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Cross-platform context
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