This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This obligation means users may bear the cost of defending Zillow and its personnel against third-party claims, shifting litigation and settlement costs to the user.
Interpretive note: The excerpt ends with an ellipsis, so the full enumeration of conduct that triggers the indemnification obligation is not captured in the canonical claim. The primary proposition—the existence and scope of the indemnification duty—is clearly stated, but specific triggering conditions may be broader than represented.
The updated terms establish that Zillow may contact you via email, phone calls, and text messages using automated dialing systems and prerecorded voices. These communications may include transactional messages, service updates, and advertising or telemarketing. The terms also state that calls between you and Zillow employees may be recorded for quality control, training, and internal business purposes. You can opt out of text messages at any time by replying STOP to any message.
View change record →Users are required to defend and financially protect Zillow and its affiliates and personnel against third-party claims that arise from the user's conduct.
How other platforms handle this
You agree to promptly notify the Workday Parties of any Claims, cooperate with the Workday Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims...
You shall cooperate with us in the defense of any Claim.
In the event you are required to indemnify us pursuant to this Agreement or any court rulings, you must secure all necessary approvals and consents from regulatory authorities for the remittance of any indemnified amount to us.
"You agree to indemnify, defend, and hold harmless the Zillow Companies, our affiliates, and our respective directors, officers, employees, and agents from any and all claims and demands made by any third party due to or arising out of...Excerpt from Zillow's Terms of Use
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This obligation means users may bear the cost of defending Zillow and its personnel against third-party claims, shifting litigation and settlement costs to the user.
Users are required to defend and financially protect Zillow and its affiliates and personnel against third-party claims that arise from the user's conduct.
ConductAtlas has identified this type of provision across 224 platforms. See the full comparison.
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