This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Exclusive venue in a single jurisdiction means users outside Washington must litigate there regardless of where they are located, which can significantly increase the cost and difficulty of pursuing claims.
Interpretive note: The excerpt ends with an ellipsis, so additional conditions or carve-outs to the jurisdiction and venue requirement may exist in the full clause.
The updated terms establish that Zillow may contact you via email, phone calls, and text messages using automated dialing systems and prerecorded voices. These communications may include transactional messages, service updates, and advertising or telemarketing. The terms also state that calls between you and Zillow employees may be recorded for quality control, training, and internal business purposes. You can opt out of text messages at any time by replying STOP to any message.
View change record →Users are required to resolve all disputes connected to the Services in King County, Washington courts and cannot bring claims in courts of their own choosing.
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If any dispute between the parties is not subject to arbitration or cannot be heard in small claims court, then the state and federal courts located in Alameda County, California, will have exclusive jurisdiction.
Except as provided in the dispute resolution section above, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of San Francisco, California.
Subject to Section 10.6 , any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in San Francisco, California, and the Parties irrevocably consent to the personal jurisdiction and venue therein.
"You agree to submit to the personal and exclusive jurisdiction and venue in the state and federal courts sitting in King County, Washington for all disputes, claims, and actions arising from or in connection with the Services...Excerpt from Zillow's Terms of Use
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Exclusive venue in a single jurisdiction means users outside Washington must litigate there regardless of where they are located, which can significantly increase the cost and difficulty of pursuing claims.
Users are required to resolve all disputes connected to the Services in King County, Washington courts and cannot bring claims in courts of their own choosing.
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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