This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish that Zillow may contact you via email, phone calls, and text messages using automated dialing systems and prerecorded voices. These communications may include transactional messages, service updates, and advertising or telemarketing. The terms also state that calls between you and Zillow employees may be recorded for quality control, training, and internal business purposes. You can opt out of text messages at any time by replying STOP to any message.
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You agree that we may, for training purposes or to evaluate the quality of our service, listen to and record phone conversations you have with us.
From time to time, we may solicit your participation in such a research study and, if you choose to participate, then we may observe how you use Patreon and may record video, audio, and images of you using Patreon and your interview with Patreon researchers.
Where features are available, you may choose to browse certain content in the platform without logging in an account or registering, in which case we may still collect certain Data, including the content you browse, IP address,your interactions with the platform,and associated your device informatio...
"Calls may be recorded or monitored for quality assurance, training, or customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored.Excerpt from Zillow's Terms of Use
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The clause states: “Calls may be recorded or monitored for quality assurance, training, or customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored.”
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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