An online learning platform that offers courses, certificates, and degree programs from universities and companies worldwide. The platform hosts educational content for millions of learners and handles sensitive personal data including academic records, payment information, and learning analytics. Policy changes affect how user data is collected, shared with educational partners, and used for course recommendations and certification processes.

2 Documents
61 All provisions 14 High severity 41 Medium severity 6 Low severity
13 Changes · 12 mo 1 high
Jul 3, 2026 Last change

High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium, provisions worth knowing about but with partial protections or limited scope. Low, standard terms with minimal consumer impact.

Governance Coverage
Acceptable Use
26 provisions · 21 high · 5 med
Data Collection
24 provisions · 4 high · 16 med
Arbitration
23 provisions · 3 high · 15 med
Data Sharing
21 provisions · 7 high · 12 med
Refunds
17 provisions · 6 high · 11 med
Contract Terms
15 provisions · 2 high · 11 med
Data Usage
15 provisions · 1 high · 9 med
Privacy Rights
14 provisions · 2 high · 12 med
Liability Limitation
12 provisions · 7 high · 5 med
Enforcement Actions
9 provisions · 7 high · 2 med
Quick Facts
Arbitration: Mandatory
AI Training: Disclosed (high impact)
Data Retention: Specified
Class Action: Waived
Key Governance Provisions
High Prohibition on AI Training Using Service Content

The prohibition expressly covers generative AI development and training, preventing users from leveraging Coursera's content to build or improve AI systems.

High Class Action Waiver Individual Claims Only

The class action waiver prevents users from joining together to bring collective claims against Coursera, which can significantly reduce the practical ability to pursue low-value individual grievance…

High Jury Trial Waiver

Users give up constitutionally and statutorily protected rights to judicial proceedings, including the right to a jury trial, as a condition of using Coursera's services.

High Binding Arbitration Agreement for All Claims

Binding arbitration removes the user's ability to litigate disputes in court and applies to the broadest possible scope of claims, including those outside the direct use of the services.

High Aggregate Liability Cap Twenty Dollars or Fees Paid

The cap means that no matter how serious the harm or how many claims arise, Coursera's total financial exposure to a user is severely limited, potentially to just $20.

Document Coverage
Privacypolicy Termsofservice
Last change detected: Jul 3, 2026 Changes (12 months): 13 (1 high) Documents monitored: 2 Provisions tracked: 61
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Documents

Coursera Privacy Notice

Medium

This document explains what personal information Coursera collects about you—including biometric data during identity verification, audio from voice features, and session-replay recordings of how you use the site—how it uses …

Last updated May 5, 2026 · Privacy policy
9 provisions 6 versions captured 2 significant changes Version history →

Coursera Terms of Use

High

These terms govern how you can use Coursera's platform: you get a personal, non-commercial license that Coursera can revoke at any time for any reason. Any content you post gives …

Last updated May 5, 2026 · Terms of service
10 provisions 9 versions captured 4 significant changes Version history →

Recent Changes

July 3, 2026 · Coursera Terms of Use Medium

Coursera updated its refund denial policy on July 3, 2026 to include a new ground for refusal: when a significant portion of course content has been accessed before the refund …

View change record →
June 30, 2026 · Coursera Terms of Use Medium

Coursera updated its refund policy for Specializations and subscriptions on June 30, 2026. The revised terms clarify that refunds for subscription renewals are not provided, that canceling a subscription stops …

View change record →
May 27, 2026 · Coursera Terms of Use High

Coursera removed refund eligibility language that previously applied to prepaid specializations and Coursera Plus plans purchased in India. Prior terms stated customers could receive a full refund if they cancelled …

View change record →
May 21, 2026 · Coursera Terms of Use Medium

Coursera modified language describing free trial availability and duration across its subscription offerings. Previously, the terms stated that 'for all other subscriptions, Coursera provides a 7-day free trial' and referenced …

View change record →
May 11, 2026 · Coursera Privacy Notice Medium

Coursera updated its Privacy Notice on May 11, 2026 to clarify data collection and processing practices. The updated language expands descriptions of third-party data sources (now explicitly naming affiliates and …

View change record →
📈 Policy Drift Analysis View all changes →

High Severity Provisions (13)

View all high severity provisions → Compare Coursera with other platforms →

Applicable Regulations

EU AI Act
European Union
View official text ↗
CCPA/CPRA
California, USA
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
UK GDPR
United Kingdom
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗

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Frequently Asked Questions

What Coursera documents does ConductAtlas track?

ConductAtlas tracks 2 Coursera documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Coursera made in the past year?

Coursera has made 13 policy changes in the past 12 months across the documents ConductAtlas tracks, including 1 classified as high severity.

How many provisions has ConductAtlas classified for Coursera?

ConductAtlas has classified 61 provisions across Coursera's tracked documents. 14 are rated high severity, 41 medium, and 6 low.

Can I get alerts when Coursera changes their policies?

Yes. Monitor subscribers ($4.99/month) can add Coursera to their watchlist and receive same-day email alerts whenever any tracked document changes.