“you and Coursera agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind...that arise out of or relate to our Services, these Terms, and/or any other relationship or dispute between you and us...”
This analysis describes what Coursera's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Binding arbitration removes the user's ability to litigate disputes in court and applies to the broadest possible scope of claims, including those outside the direct use of the services.
The updated terms establish a new condition under which Coursera may deny refund requests: when a significant portion of course content has been accessed before the refund request is submitted. This means users who have already viewed or engaged with substantial course material may not be eligible for refunds, even if they request one shortly after enrollment. The policy does not define what constitutes a 'significant portion,' leaving the determination to Coursera's discretion.
View change record →The updated terms establish that canceling a Coursera subscription stops future billing but does not automatically issue a refund; refunds must be requested separately. Additionally, the revised policy now states that 'Refunds will not be provided for renewal charges on annual subscription plans,' eliminating refund eligibility for annual plan renewals. For specialization subscriptions, the refund window is clarified as 'within the applicable 7-day refund period or before earning a certificate, whichever occurs first.' These changes shift the refund process from automatic to manual and restrict refund availability for annual renewals. You can request a refund through Coursera's Support Services if you believe you are eligible under the stated refund windows.
View change record →The updated terms remove the guarantee of a 7-day free trial for all subscriptions and instead state that 'certain subscriptions may come with a free trial period' with details provided at checkout. This means trial availability and duration now vary by subscription type rather than being standardized. The obligation to cancel before the trial ends to avoid charges remains, but users can no longer rely on a fixed 7-day window; they must check the specific checkout page for each subscription to determine whether a trial is offered and how long it lasts.
View change record →Users cannot bring disputes against Coursera in court; all claims of any kind related to the services, the Terms, or the broader relationship must go through binding arbitration.
How other platforms handle this
if we make any amendment to this Arbitration Agreement...in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Anyscale prior to the effective date of the amendment.
...and (ii) injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement or misappropriation.
If we make any future changes to this arbitration agreement (other than a change to our contact information), you may reject any such change by sending your personally signed, written notice to the following address within 30 days of the change: Target Law Department...with a clear statement that yo...
"you and Coursera agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind...that arise out of or relate to our Services, these Terms, and/or any other relationship or dispute between you and us...Excerpt from Coursera's Terms of Use
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Binding arbitration removes the user's ability to litigate disputes in court and applies to the broadest possible scope of claims, including those outside the direct use of the services.
Users cannot bring disputes against Coursera in court; all claims of any kind related to the services, the Terms, or the broader relationship must go through binding arbitration.
ConductAtlas has identified this type of provision across 197 platforms. See the full comparison.
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