AI Services Provided As-Is No Warranties

The updated terms establish a new condition under which Coursera may deny refund requests: when a significant portion of course content has been accessed before the refund request is submitted. This means users who have already viewed or engaged with substantial course material may not be eligible for refunds, even if they request one shortly after enrollment. The policy does not define what constitutes a 'significant portion,' leaving the determination to Coursera's discretion.

The updated terms establish that canceling a Coursera subscription stops future billing but does not automatically issue a refund; refunds must be requested separately. Additionally, the revised policy now states that 'Refunds will not be provided for renewal charges on annual subscription plans,' eliminating refund eligibility for annual plan renewals. For specialization subscriptions, the refund window is clarified as 'within the applicable 7-day refund period or before earning a certificate, whichever occurs first.' These changes shift the refund process from automatic to manual and restrict refund availability for annual renewals. You can request a refund through Coursera's Support Services if you believe you are eligible under the stated refund windows.

The updated terms remove the guarantee of a 7-day free trial for all subscriptions and instead state that 'certain subscriptions may come with a free trial period' with details provided at checkout. This means trial availability and duration now vary by subscription type rather than being standardized. The obligation to cancel before the trial ends to avoid charges remains, but users can no longer rely on a fixed 7-day window; they must check the specific checkout page for each subscription to determine whether a trial is offered and how long it lasts.