Coursera removed refund eligibility language that previously applied to prepaid specializations and Coursera Plus plans purchased in India. Prior terms stated customers could receive a full refund if they cancelled within 7 days of payment or before earning a certificate for any course, whichever came first. The updated terms no longer include these refund provisions for Indian customers purchasing prepaid plans.
Consumers: Customers in India who prepay for courses or subscriptions no longer have a contractually stated refund window or conditions as previously disclosed.
The updated terms no longer specify refund eligibility for users in India who prepay for specializations or Coursera Plus plans. Previously, these customers could request full refunds within 7 days of payment or before earning a certificate for any course included in their purchase, whichever occurred first. The removal of this language means refund terms for Indian prepaid customers are no longer explicitly defined in the publicly stated agreement, leaving refund policies unclear for this user segment.
→ Review any prepaid specialization or Coursera Plus purchases made under prior terms to determine current refund eligibility
→ Contact Coursera customer support to request clarification on refund terms now applicable to prepaid plans purchased in India
ConductAtlas has recorded 2 material changes to this document (since May 2026). An additional minor or cosmetic changes were excluded.
Across all monitored documents, Coursera has made 4 significant changes.
3 of Coursera's significant changes have been classified as negative for consumers.
Removed 7-day refund window and pre-certificate refund eligibility for prepaid specializations purchased in India
Removed 7-day refund window and pre-certificate refund eligibility for prepaid 1, 3, or 6 month Coursera Plus plans purchased in India
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Coursera removed explicit refund language that previously applied to prepaid course and subscription purchases by India-based customers. The removal eliminates previously disclosed refund windows and conditions. This may expose the company to consumer protection claims …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002359.
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