Coursera · Governance

Policy Drift Analysis Eroding 3 mo

How Coursera's governance documents and clauses have shifted over time, by document, provision, and change direction.

Coursera has made 6 significant policy changes since monitoring began in April 2026 (3 mo). 5 were negative for consumers, primarily involving payout terms change.
Include low severity Showing high + medium only
6
Changes
5
Negative
0
Positive
1
Neutral
1
High Severity
Negative (83%) Positive (0%)

Documents Affected

Coursera Terms of Use
4 changes
These terms govern how you can use Coursera's platform: you get a personal, non-commercial license that Coursera can revoke at any time for any reason. Any content you post gives …
Jul 3, 2026
Coursera updated its refund denial policy on July 3, 2026 to include a new ground for refusal: when a significant portion of course content has …
medium negative
+ 3 more changes
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Coursera Privacy Notice
2 changes
This document explains what personal information Coursera collects about you—including biometric data during identity verification, audio from voice features, and session-replay recordings of how you use the site—how it uses …
May 11, 2026
Coursera updated its Privacy Notice on May 11, 2026 to clarify data collection and processing practices. The updated language expands descriptions of third-party data sources …
medium neutral
+ 1 more change
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All Changes (6)

Jul 3, 2026
Coursera updated its refund denial policy on July 3, 2026 to include a new ground for refusal: when a significant portion of course content has been accessed before the refund …
medium negative Coursera Terms of Use
Jun 30, 2026
Coursera updated its refund policy for Specializations and subscriptions on June 30, 2026. The revised terms clarify that refunds for subscription renewals are not provided, that canceling a subscription stops …
medium negative Coursera Terms of Use
May 27, 2026
Coursera removed refund eligibility language that previously applied to prepaid specializations and Coursera Plus plans purchased in India. Prior terms stated customers could receive a full refund if they cancelled …
high negative Coursera Terms of Use
+ 3 more changes
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Trend Observation

Coursera's most frequent change categories are Payout terms change (1), Rights removal (1), Disclosure requirement change (1). The most frequently updated document is Coursera Terms of Use with 4 changes. Get alerted when Coursera changes policy →

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