-
Calendly
· Calendly Terms of Use
The agreement states that Calendly may generate Usage Data derived from Customer Data and platform use through monitoring, session replay, and recording tools, and that all intellectual property rights in such Usage Data belong solely to Calendly....
Why it matters: This provision authorizes Calendly to collect Usage Data through session replay and recording tools and asserts full ownership of that data, including data derived from Customer Data. Customers should evaluate whether this usage data collection and the associated session replay mechanism is disclosed in their own privacy notices to users and whether it interacts with applicable data protection obligations....
-
Calendly
· Calendly Terms of Use
The agreement grants Calendly a worldwide, royalty-free, sublicensable license to use, distribute, copy, transmit, and display Customer Data for service provision, quality control, security, fraud prevention, troubleshooting, and product improvement and development purposes....
Why it matters: This provision grants Calendly a broad license over Customer Data that extends beyond core service delivery to include product improvement and development, quality control, and fraud prevention, and the license is sublicensable, meaning Calendly may authorize third parties including AI providers to process Customer Data under this grant....
-
Calendly
· Calendly Terms of Use
Customers who embed Calendly on their websites must either display Calendly's cookie banner or implement their own independent cookie consent mechanism for website visitors, and if the Calendly banner is hidden, Calendly continues to use cookies and the customer bears sole responsibility for ensuring visitor cookie rights are honored....
Why it matters: This provision places sole cookie compliance responsibility on customers who embed Calendly when they choose to suppress the default Calendly cookie banner, and the agreement confirms that Calendly continues to set cookies regardless of banner visibility. Customers must assess whether their own cookie consent mechanisms satisfy applicable ePrivacy and data protection requirements for Calendly's cookies....
-
Zillow
· Zillow Terms of Use
The agreement discloses that eleven named Zillow-affiliated entities, including mortgage lending, title, escrow, and insurance subsidiaries, may refer users to each other, and that such referrals may generate financial or other benefits for the referring entities, their parent companies, and employees....
Why it matters: This provision constitutes the affiliated business arrangement disclosure required under RESPA for settlement service provider referrals. The disclosure names eleven specific affiliated entities spanning mortgage, title, escrow, and insurance services, and states that referrals among them may produce financial benefits for the Zillow Group corporate structure....
-
Zillow
· Zillow Terms of Use
Subscription services automatically renew and charge the user's payment method on a recurring basis until explicitly cancelled. Zillow may change the subscription fee for future periods with advance notice, and users must cancel before the renewal date to avoid being charged....
Why it matters: This provision establishes that subscription charges recur automatically without requiring affirmative renewal by the user, and that fee changes apply to subsequent periods upon advance notice without requiring renewed user consent....
-
These provisions have changed before
Monitor includes same-day alerts, structured change summaries, and monitoring for up to 20 platforms.
-
Zillow
· Zillow Terms of Use
Zillow may modify these Terms of Use at any time at its sole discretion, using commercially reasonable notification efforts for material changes; continued use of the Services after changes take effect constitutes acceptance of the revised terms, and users waive the right to specific individual notice....
Why it matters: This provision establishes that the governing terms are subject to unilateral modification by Zillow, with acceptance inferred from continued platform use rather than affirmative consent, and that users waive the right to individualized notice of changes....
-
Zillow
· Zillow Terms of Use
When users submit contact forms or indicate interest in a Third-Party Provider through Zillow's Services, the agreement authorizes transfer of user contact and other personal information to those providers, who may retain it and use it for telemarketing calls. Zillow states it does not control how Third-Party Providers handle received information....
Why it matters: This provision authorizes sharing of user contact information, including name and phone number, with third-party real estate professionals, mortgage lenders, and other providers, who may use it for telemarketing and are not contractually bound to Zillow's data handling standards after receipt....
-
Zillow
· Zillow Terms of Use
Users are required to indemnify, defend, and hold harmless Zillow and its affiliates, directors, officers, employees, and agents from any third-party claims arising from the user's access to or use of the Services, breach of the terms, violation of law, user-submitted content, or unauthorized use of the user's account....
Why it matters: This provision places the defense and indemnification obligation on individual users for a broad set of circumstances, including disputes between the user and third parties that arise in connection with the Services, and unauthorized use of the user's account by others....
-
Zillow
· Zillow Terms of Use
Zillow may deactivate, suspend, or terminate any user account at any time, for any reason, with or without notice. Zillow may also alter or discontinue any portion of the Services without notice and disclaims all liability for account termination or Service changes....
Why it matters: This provision grants Zillow unilateral authority to terminate account access or discontinue Services without notice or stated cause, with no stated obligation to provide advance warning, cure periods, or compensation for disruption. For professional or business users relying on the platform for operational functions, this creates unqualified access dependency....
-
Zillow
· Zillow Terms of Use
The terms prohibit users from posting, displaying, or communicating any information about a seller's or listing agent's offer of buyer agent compensation through Zillow's Services, including the amount, percentage, or existence of such an offer, regardless of whether it is connected to a specific property....
Why it matters: This provision reflects operational changes following the August 2024 NAR settlement and related MLS rule changes that separated buyer agent compensation offers from MLS listings. The prohibition applies broadly to all users including real estate professionals and covers any communication of compensation offers through the platform....
-
HubSpot
· HubSpot Terms of Service
The agreement authorizes HubSpot to use Customer Data, which includes all information submitted or collected via the Subscription Service, to train HubSpot's AI models, with an opt-out available through account settings....
Why it matters: This provision requires compliance teams to assess whether the default opt-in posture for AI training data use is consistent with applicable data protection obligations, particularly GDPR lawful basis requirements for EU personal data and CCPA disclosure obligations for California residents. The opt-out mechanism is available but must be actively exercised by the customer....
-
HubSpot
· HubSpot Terms of Service
HubSpot may increase subscription fees at renewal up to its then-current list price, with at least 30 days advance notice, and the customer may terminate at the end of the Current Term if the increase is not acceptable....
Why it matters: This provision establishes that renewal pricing is not locked at the contracted rate and may be adjusted to current list price each renewal cycle, requiring customers to monitor renewal notices and take timely action if they wish to avoid increased fees....
-
HubSpot
· HubSpot Terms of Service
The agreement states that subscription fees paid are non-refundable and the payment obligation cannot be cancelled during the Current Term, with narrow exceptions for customer-initiated termination for cause or material service degradation....
Why it matters: This provision establishes that customers are financially committed for the full Current Term regardless of changes in usage or business need, with refunds available only in limited circumstances defined in the agreement such as material service degradation where HubSpot cannot provide substantially similar functionality....
-
HubSpot
· HubSpot Terms of Service
The agreement authorizes HubSpot to collect outstanding fees from any payment method on file, reserves or funds held by HubSpot or its payment processors, and to set off amounts owed by the customer against refunds, credits, or other payments HubSpot may owe the customer....
Why it matters: This provision authorizes HubSpot to apply setoff against funds or credits it holds on behalf of the customer, including HubSpot Payments reserves, without requiring a separate demand or legal process; compliance teams at organizations using HubSpot Payments should evaluate how this interacts with their cash flow and payment processing operations....
-
HubSpot
· HubSpot Terms of Service
HubSpot may suspend access to the Subscription Service 10 days after providing notice of non-payment, unless the customer is actively disputing charges in good faith; reinstatement following suspension for non-payment may require payment of a re-activation fee....
Why it matters: This provision establishes a 10-day cure period after non-payment notice before service suspension, and introduces a re-activation fee as a condition of reinstatement, creating an additional financial obligation beyond the unpaid amount....
-
HubSpot
· HubSpot Terms of Service
The agreement states that customers retain ownership of Customer Data and Customer Materials, and grants HubSpot a license to use that data as necessary to provide the Subscription Service and Consulting Services, subject to the agreement and applicable law....
Why it matters: This provision establishes the foundational data rights framework, confirming customer ownership while granting HubSpot a use license; the scope of permitted use extends beyond service delivery to include AI model training under Section 5.3.1 unless the customer opts out....
-
HubSpot
· HubSpot Terms of Service
HubSpot may suspend all or any access to the Subscription Service, with electronic or telephonic notice, if the customer's use is associated with security vulnerabilities, disruptive activity, anomalous usage, or is causing harm to HubSpot or others....
Why it matters: This provision authorizes suspension based on operational triggers including anomalous usage patterns and causing harm to HubSpot or others, which are broader in scope than non-payment or defined policy violations; the notice requirement is electronic or telephonic rather than written advance notice....
-
Asana
· Asana Terms of Service
Users agree to defend and financially cover Asana and its affiliates against any claims, demands, and attorneys' fees arising from their use of the platform, their submitted content, or their violation of the terms or applicable law, and must cooperate if Asana takes control of the defense....
Why it matters: This provision requires individual users to bear the cost of defending Asana against third-party claims connected to the user's conduct or content, including attorneys' fees, and grants Asana the right to assume exclusive control of any such legal defense while requiring user cooperation....
-
Asana
· Asana Terms of Service
Free Users retain ownership of submitted content but grant Asana a license to access, copy, reproduce, process, adapt, publish, transmit, and display that content to provide the Service and as permitted by the Privacy Statement....
Why it matters: This provision authorizes Asana to perform a broad set of operations on Free User content, including adaptation and publication, scoped to service provision and Privacy Statement permissions; the breadth of permitted operations and the incorporation by reference of the Privacy Statement define the practical scope of this license....
-
Asana
· Asana Terms of Service
Before initiating formal legal proceedings (except for intellectual property or small claims matters), users must first contact Asana at dispute-notice@asana.com and attempt good-faith negotiation; completing this step is stated as a condition to filing a lawsuit....
Why it matters: This provision establishes mandatory pre-litigation contact and good-faith negotiation as a procedural condition to filing a lawsuit, which may affect the timing and procedural requirements for users initiating formal legal action against Asana....
-
Asana
· Asana Terms of Service
Users of Asana AI features agree to implement human oversight and safeguards for AI use, remain responsible for all decisions made based on AI outputs, evaluate AI outputs for accuracy, and provide information about their AI use to Asana upon request....
Why it matters: This provision places direct responsibility on users for decisions, actions, and omissions arising from their use of Asana AI features, including third-party models, and requires proactive human oversight and accuracy evaluation as contractual obligations....
-
Asana
· Asana Terms of Service
Asana grants users a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access the Service for internal use, which Asana may revoke at any time at its sole discretion....
Why it matters: This provision establishes that access to the Service is governed by a revocable license that Asana may withdraw at any time without stated criteria, subject only to its sole discretion....
-
Airtable
· Airtable Terms of Service
Airtable collects usage data including access patterns, usage behavior, and performance metrics, and retains the right to use this data for any business purpose including analytics, product development, and service analysis, indefinitely including after account termination. The terms specify that usage data is distinct from user-uploaded content....
Why it matters: This provision authorizes Airtable to retain and use behavioral and operational data derived from user interactions with the platform indefinitely, including after the user's account is terminated. The enumerated business purposes are stated as non-exhaustive, as the provision uses the phrase 'including but not limited to.'...
-
Airtable
· Airtable Terms of Service
All Airtable subscription plans automatically renew for the same term length at the then-current price unless canceled before the end of the current subscription term. Fees paid for the current subscription term are non-refundable upon cancellation except as required by law, with an exception for EU and Turkey residents who cancel within fourteen days of purchase....
Why it matters: This provision establishes automatic renewal for all subscription tiers and specifies that fees paid for the then-current term are non-refundable upon user-initiated cancellation. Users must cancel before the renewal date to avoid charges for the next term, and the cancellation mechanism is through the Account Settings page....
-
Airtable
· Airtable Terms of Service
When an individual uses Airtable on behalf of an organization, Airtable may disclose information about the individual's account activity, including user content, to the organization or its designated representatives. The individual's account ownership and administration may also be transferred to the organization if the individual's affiliation ends....
Why it matters: This provision establishes that individual users accessing Airtable under an organizational account have reduced content and account privacy expectations relative to their employer or organization. Airtable may share individual account activity, including content, with the organization at its discretion, and account administration may be transferred without the individual user's consent....
-
Airtable
· Airtable Terms of Service
Users are required to defend, indemnify, and hold harmless Airtable and its affiliates, agents, and licensors from any claims, damages, losses, and expenses including attorney fees arising from the user's platform use, content, terms violations, third-party rights violations, legal violations, willful misconduct, or unauthorized use of their credentials....
Why it matters: This provision establishes a broad unilateral indemnification obligation running from users to Airtable and its affiliates, covering a wide range of scenarios including claims arising from third-party access to the user's account with the user's credentials. The indemnification covers attorney fees and extends to Airtable's affiliated entities, agents, and licensors....
-
Figma
· Figma Terms of Service (Superseded URL)
The agreement authorizes Figma to collect Usage Data including technical logs, metadata, telemetry data, and usage information about Customer Content, and to retain and use that data in de-identified and aggregated form both during and after the subscription term for product maintenance and improvement. Customer Content itself is explicitly excluded from the Usage Data definition....
Why it matters: This provision authorizes Figma's use of Usage Data to continue after the subscription term ends, with no stated expiration or deletion timeline for that data. The scope of Usage Data includes telemetry data and usage information about Customer Content (such as access frequency), which may require assessment under data minimization and purpose limitation requirements under applicable privacy frameworks....
-
Figma
· Figma Terms of Service (Superseded URL)
Subscriptions automatically renew at the then-current pricing rate and at the seat quantity present in the account on the renewal date, unless cancelled through account settings before the end of the current subscription term. Cancellations take effect at the end of the current term, not immediately....
Why it matters: This provision establishes that both pricing and seat quantity at renewal are determined by account state on the renewal date, meaning seat additions made during a term will be carried forward into the next renewal cycle at the then-current rate. The non-immediate effect of cancellation means customers continue to be billed through the end of the current term after submitting cancellation....
-
Figma
· Figma Terms of Service (Superseded URL)
The agreement caps Figma's total aggregate liability for all claims at the greater of $100 or the subscription fees paid by the customer in the 12 months before the liability-triggering event. This cap applies across all legal theories including contract, tort, negligence, strict liability, and warranty claims....
Why it matters: This provision establishes that Figma's maximum financial exposure to any customer is capped at the amount that customer paid in the preceding 12 months, or $100 if fees paid are lower. For free-tier users, the effective cap is $100. The cap applies across all legal theories and is stated to apply to the maximum extent not prohibited by law....
-
Figma
· Figma Terms of Service (Superseded URL)
Figma reserves the right to modify these Terms at any time, with notice for material changes at Figma's sole determination, and to add, change, remove features, modify storage limitations, or discontinue the Services entirely without notice. Continued use of the Services after revised Terms become effective constitutes acceptance of the new Terms....
Why it matters: This provision authorizes Figma to modify both the contractual terms and the operational features of the Services unilaterally. The determination of what constitutes a material change requiring advance notice rests with Figma alone. Feature removal or service discontinuation requires no advance notice, and subscription continuity is conditioned on acceptance of updated Terms....
-
Figma
· Figma Terms of Service (Superseded URL)
The agreement requires customers to indemnify and hold Figma harmless from third-party claims and associated costs, including legal fees, arising from Customer Content or the customer's violation of these Terms. Figma holds the option to require the customer to defend Figma directly in such proceedings....
Why it matters: This provision places full indemnification responsibility on the customer for third-party claims connected to Customer Content or Terms violations. The breadth of Customer Content (all applications and materials developed on or uploaded to the Services) means the indemnification obligation covers a wide range of content-related disputes, including potential intellectual property claims by third parties related to content uploaded by the customer or its Authorized Users....
-
Figma
· Figma Terms of Service (Superseded URL)
Subscription fees are stated to be non-refundable and seat quantities cannot be decreased during a subscription term. Figma reserves the right to change pricing at any time, with changes taking effect at next renewal; if mid-term price changes are applied, the customer's exclusive remedy is to terminate within 30 days and receive a pro-rata refund for unused prepaid fees. Billing credits expire after one year....
Why it matters: This provision establishes that customers cannot reduce seat quantities during a term and cannot obtain refunds except in specific circumstances. The exclusive remedy for mid-term pricing changes is termination within a 30-day window, after which the customer is bound by the new pricing. This forecloses other contractual or legal remedies for mid-term price changes under the terms as written....
-
Vercel
· Vercel Terms of Service
Users grant Vercel a worldwide, royalty-free, sublicensable, and transferable license to use, copy, modify, adapt, reproduce, distribute, display, publish, store, perform, and create derivative works from submitted content for purposes including service provision, product development, and security....
Why it matters: This license is broad in scope, covering modification, adaptation, and creation of derivative works, and is sublicensable and transferable, meaning Vercel may extend these rights to third parties or successors. The stated purposes include development of new products and services beyond the immediate service delivery context....
-
Vercel
· Vercel Terms of Service
Vercel retains ownership of all traffic data, telemetry, logs, and usage statistics generated through service use, and may use this System Data for any business purpose at its sole discretion both during and after the term of the agreement. Disclosure of System Data to third parties is limited to aggregate or de-identified form....
Why it matters: This provision asserts perpetual ownership and unrestricted business use rights over System Data, which encompasses operational data generated through user activity on the platform including logs and telemetry. The post-term use authorization means these rights persist after account termination or agreement expiration....
-
Vercel
· Vercel Terms of Service
The agreement authorizes Vercel to automatically charge the user's payment method for subscription fees in advance, usage-based fees in arrears, and domain registration fees up to 30 days before the annual renewal date. Subscriptions automatically renew for the same term unless cancelled before the renewal date....
Why it matters: This provision establishes multiple automatic charge triggers, including mid-term charges for anomalous usage as determined at Vercel's sole discretion, and a domain renewal charge window of up to 30 days before the annual anniversary. Users who do not cancel before the renewal date will be automatically charged for the next subscription term....
-
Vercel
· Vercel Terms of Service
Any feedback, suggestions, or input provided about the services grants Vercel a perpetual, irrevocable, royalty-free, and fully sublicensable worldwide license to use and exploit that feedback under all of the user's intellectual property rights for any purpose....
Why it matters: This provision establishes that feedback provided by users or their authorized users is licensed to Vercel perpetually, irrevocably, and for any purpose, including purposes unrelated to the original service context. The license is sublicensable through multiple tiers, meaning it can be extended to any third party Vercel chooses....
-
Patreon
· Patreon Terms of Use
The terms state that Patreon may monitor creator activity outside of the Patreon platform where Patreon determines it may be exposed to risk based on that off-platform conduct, including how creators use funds earned on Patreon. Additionally, the terms state that investigations of potential violations may include reviewing activity outside of Patreon....
Why it matters: This provision asserts Patreon's authority to review creator conduct and activity occurring outside the platform itself, triggered by a risk determination made by Patreon. The scope and methods of off-platform monitoring are not defined in the document, which creates ambiguity regarding the types of data sources or monitoring mechanisms that may be engaged....
-
Patreon
· Patreon Terms of Use
Patreon states it may automatically increase the prices of creator offerings to members, at its sole discretion, to account for fees imposed by third-party platforms such as app stores. Additionally, certain platform features, which may be default enabled, dynamically adjust or discount the prices configured by creators, and creators may disable these features in their settings....
Why it matters: This provision authorizes Patreon to modify the prices of creator offerings presented to members without requiring creator initiation, subject to Patreon's sole discretion, and enables default-enabled dynamic pricing features that alter creator-configured prices. The interaction between Patreon's pricing authority and creator-configured prices may affect creator revenue and member billing expectations....
-
Patreon
· Patreon Terms of Use
Patreon reserves the right to terminate or suspend any user account, cancel membership subscriptions, and remove any content or material at its sole discretion and at any time. Users are also prohibited from bringing claims against Patreon for actions taken against other users' accounts or content, and the terms assign liability for attorneys' fees and costs to any user who attempts to bring such a claim....
Why it matters: This provision establishes that Patreon's account termination and content removal authority is exercised at sole discretion without specifying procedural prerequisites, and separately creates a contractual liability risk for users who bring third-party account claims against Patreon. The attorneys' fees provision for such claims creates a financial deterrent to certain legal actions....
-
Patreon
· Patreon Terms of Use
Patreon's stated policy is to not provide refunds to members, including in circumstances where access to purchased offerings or membership benefits is lost, though Patreon reserves sole discretion to grant exceptions. For purchases made through third-party platforms such as app stores, Patreon states it may not be able to process refund requests and directs users to contact the relevant platform....
Why it matters: This provision applies the no-refund policy to circumstances where access to purchased content or benefits is involuntarily lost, including due to creator account deletion, creator removal by Patreon, or payment method failure. The sole discretion standard for exceptions provides no guaranteed refund entitlement. Additionally, the document separately states that all Gift Membership purchases are final with no refunds or exchanges permitted....
-
Patreon
· Patreon Terms of Use
Patreon collects tax identification information from creators and reports earnings to tax authorities as required by law, including issuing Form 1099-K to U.S. creators meeting applicable thresholds. Creators who fail to provide accurate and current tax identification information may have taxes withheld from their payments, and amounts withheld and remitted are treated as having been paid to the creator with no entitlement to additional payment....
Why it matters: This provision establishes that withheld tax amounts are treated as constructively paid to the creator, eliminating any claim for additional payment in respect of the withheld sum. Incomplete or inaccurate tax information triggers withholding authority and may interact with fund withholding provisions to reduce creator disbursements....
-
Patreon
· Patreon Terms of Use
Patreon membership subscriptions automatically renew on a monthly or annual basis until cancelled by the user through membership settings. Subscriptions that include free trials or gifted access convert to paid auto-renewing subscriptions at the end of the trial or gift period unless cancelled before that date, and the subscription charge amount may increase with notice to the user....
Why it matters: This provision establishes auto-renewal billing for all paid subscription types and applies a charge-unless-cancelled mechanism to free trial and gifted access periods. Subscription prices may increase with notice, meaning the auto-renewal amount is not fixed at the original subscription price....
-
Mercury
· Mercury Terms of Service
Users grant Mercury a license to collect, use, disclose, combine, transmit, format, and display user content, and separately grant Mercury rights to aggregate data generated from platform use for Mercury's own business purposes. The scope of permitted business purposes is not defined within the Terms of Use itself and is referenced to the privacy policy....
Why it matters: This provision establishes two distinct data rights: a content license covering user-submitted information and a separate aggregated data right covering platform-generated usage data. The aggregated Site Data right is not limited to specific business purposes within the agreement text, with further definition deferred to Mercury's privacy policy, creating a dependency on that document for full scope assessment....
-
Mercury
· Mercury Terms of Service
Mercury applies a discretionary hold of one, two, or four business days on incoming ACH invoice payments before crediting funds to the merchant's account, with the hold period determined solely by Mercury based on undisclosed risk factors. Estimated availability dates are not guaranteed and may change, and Mercury reserves the right to modify hold policies at any time without specifying a notice requirement....
Why it matters: This provision establishes that merchants using Mercury Invoicing cannot rely on specific funds availability timelines, as hold periods are set by Mercury at sole discretion and estimated availability dates are explicitly not guaranteed. Mercury also reserves the right to modify hold policies at any time, creating ongoing operational uncertainty for merchants managing cash flow based on invoice payment schedules....
-
Mercury
· Mercury Terms of Service
Mercury reserves the right to debit a merchant's deposit account for the amount of any returned or reversed ACH invoice payment. Mercury expressly disclaims any warranty that invoice payments will be completed or will not be returned after initial credit....
Why it matters: This provision establishes that merchants who have received initial credit for an invoice payment may have their accounts debited if the payment is subsequently returned or reversed, with Mercury disclaiming responsibility for the return. This creates a financial exposure for merchants who may have already disbursed or relied upon funds that are subsequently clawed back....
-
Mercury
· Mercury Terms of Service
Mercury reserves the right to restrict, suspend, or take other unspecified action on a user's account based on Mercury's own reasonable judgment that prohibited or potentially fraudulent activity has occurred or may occur. These rights are cumulative and do not limit Mercury's broader termination rights under Section 13....
Why it matters: This provision establishes that Mercury may take account action based on a forward-looking determination that prohibited activity is likely to occur, not only after a confirmed violation. Combined with Mercury's broader termination rights in Section 13, this creates a layered account enforcement framework where multiple independent grounds for account restriction or termination may apply simultaneously....
-
Mercury
· Mercury Terms of Service
Users are required to indemnify Mercury and its International Wire Services Providers for costs and expenses incurred in attempting to cancel or amend accepted wire instructions or payment orders at the user's request. The broader indemnification provision is referenced in Section 10 of the agreement....
Why it matters: This provision establishes a user indemnification obligation specifically in the context of wire instruction cancellation or amendment requests, which may result in financial charges to the user even in cases where the cancellation or amendment attempt is unsuccessful....
-
Synthesia
· Synthesia Terms of Service
All subscriptions automatically renew annually or for the preceding term length (whichever is shorter) unless either party provides written notice of non-renewal at least 30 days before the subscription term ends. Pricing remains the same during automatic renewal periods....
Why it matters: This provision requires active calendar management by Customer organizations, as failure to provide 30-day written notice of non-renewal results in automatic commitment to an additional subscription term at the prevailing per-unit price. The non-refundable fee structure stated elsewhere in the agreement means that a missed non-renewal notice may result in fees that cannot be recovered....
-
Synthesia
· Synthesia Terms of Service
Fees are payable in advance, are non-cancelable, and are non-refundable except as expressly stated in the Contract. Customers are responsible for all applicable taxes except those based on Synthesia's net income....
Why it matters: This provision establishes that payment obligations survive regardless of changes in Customer usage requirements during the subscription term, with refunds available only in the specific termination-for-cause scenarios described elsewhere in the agreement. The tax responsibility clause places VAT, sales tax, and withholding tax obligations on the Customer....
-
Synthesia
· Synthesia Terms of Service
Synthesia commits to defending and indemnifying Customers against third-party copyright infringement claims that arise specifically from Synthesia's creation or development of the AI components of the Services, subject to the conditions and exclusions stated in the indemnification section....
Why it matters: This provision is operationally significant for enterprise customers concerned about intellectual property exposure from generative AI outputs. The AI Copyright Pledge is explicitly carved out from the aggregate liability cap, meaning Synthesia's indemnification obligation for AI copyright claims is not limited to the 12-month fee amount. However, the indemnification is limited to claims arising from Synthesia's own AI development and does not cover claims arising from Customer Data, Custom Avatars, or third-party products....