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The agreement grants Calendly a worldwide, royalty-free, sublicensable license to use, distribute, copy, transmit, and display Customer Data for service provision, quality control, security, fraud prevention, troubleshooting, and product improvement and development purposes.
This analysis describes what Calendly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision grants Calendly a broad license over Customer Data that extends beyond core service delivery to include product improvement and development, quality control, and fraud prevention, and the license is sublicensable, meaning Calendly may authorize third parties including AI providers to process Customer Data under this grant.
Under this clause, customers grant Calendly a worldwide, royalty-free, sublicensable license to use Customer Data for purposes including product improvement and development and quality control, in addition to direct service provision. The license is sublicensable, which the AI Features provision indicates includes sharing Customer Data with third-party AI providers.
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"You grant to Calendly a worldwide, royalty-free, non-exclusive, non-transferable (except in compliance with Section 17(c)), sublicensable license to use, distribute, host, copy, transmit, and display Customer Data as reasonably necessary for Calendly to provide and operate the Services in accordance with these Customer Terms, including related internal purposes such as quality control, information security, prevention and detection of spam, fraud, and abuse, troubleshooting, and product improvement and development.Excerpt from Calendly's Terms of Use
(1) REGULATORY LANDSCAPE: The sublicensable license to use Customer Data for product improvement and development may engage GDPR requirements regarding purpose limitation and lawful basis for processing personal data beyond the original collection purpose. CCPA provisions regarding use limitations and the right to opt out of certain data uses may also interact with this license grant where Customer Data includes personal information of California residents. (2) GOVERNANCE EXPOSURE: Medium. The inclusion of product improvement and development within the scope of the Customer Data license is operationally significant for enterprise customers with data minimization obligations. The sublicensability of the license enables sharing of Customer Data with third parties including AI providers, which the AI Features section confirms. Customers should assess whether this scope is reflected in their own privacy notices and data processing records. (3) JURISDICTION FLAGS: EU customers should assess whether the product improvement and development use of Customer Data is supported by a lawful basis under GDPR, particularly where Customer Data includes personal data of EU data subjects. The incorporated DPA should be reviewed to determine whether this use is addressed as a controller or processor activity. (4) CONTRACT AND VENDOR IMPLICATIONS: The sublicensable nature of the license means Customer Data may be shared with Calendly's third-party providers, including AI vendors, without additional consent from the customer for each sub-processor engagement. Customers should review the DPA's sub-processor list and notification procedures to understand which parties receive Customer Data. (5) COMPLIANCE CONSIDERATIONS: Privacy and data governance teams should map the categories of Customer Data submitted to Calendly against the permitted uses in this license, update internal records of processing activities accordingly, and assess whether existing customer-facing privacy disclosures reflect Calendly's product improvement use of Customer Data.
This provision grants Calendly a broad license over Customer Data that extends beyond core service delivery to include product improvement and development, quality control, and fraud prevention, and the license is sublicensable, meaning Calendly may authorize third parties including AI providers to process Customer Data under this grant.
Under this clause, customers grant Calendly a worldwide, royalty-free, sublicensable license to use Customer Data for purposes including product improvement and development and quality control, in addition to direct service provision. The license is sublicensable, which the AI Features provision indicates includes sharing Customer Data with third-party AI providers.
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