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HubSpot may suspend access to the Subscription Service 10 days after providing notice of non-payment, unless the customer is actively disputing charges in good faith; reinstatement following suspension for non-payment may require payment of a re-activation fee.
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a 10-day cure period after non-payment notice before service suspension, and introduces a re-activation fee as a condition of reinstatement, creating an additional financial obligation beyond the unpaid amount.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →Under this clause, failure to pay invoiced amounts results in service suspension after a 10-day notice period. The agreement states that a re-activation fee may be charged to restore access after a non-payment suspension, in addition to the outstanding balance.
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"We will provide you with notice of non-payment of any amount due. Unless the full amount has been paid, we may suspend your access to any or all of the Subscription Services ten (10) days after such notice. We will not suspend the Subscription Service while you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute. If a Subscription Service is suspended for non-payment, we may charge a re-activation fee to reinstate the Subscription Service.Excerpt from HubSpot's Terms of Service
1. REGULATORY LANDSCAPE: Service suspension provisions engage general commercial contract principles and may interact with state-level unfair practices statutes where the re-activation fee is not clearly disclosed at the point of subscription. The FTC Act prohibition on unfair or deceptive practices is relevant if the re-activation fee amount is not specified in advance. State Attorneys General may have jurisdiction over billing practices affecting business customers. 2. GOVERNANCE EXPOSURE: Low to Medium. The 10-day notice period is a standard commercial cure mechanism. The re-activation fee is not quantified in this provision, creating uncertainty regarding the amount that may be charged; compliance teams should review the Product and Services Catalog for re-activation fee schedules. 3. JURISDICTION FLAGS: No specific jurisdictional heightened exposure is identified for this provision beyond general commercial law applicability. EU customers should verify that suspension procedures are consistent with applicable service contract regulations. 4. CONTRACT AND VENDOR IMPLICATIONS: Finance teams should ensure that invoice payment workflows are configured to prevent accidental non-payment due to expired payment methods or billing information changes. The provision includes a good faith dispute carve-out that protects customers from suspension while actively disputing charges, which should be documented in internal dispute escalation procedures. 5. COMPLIANCE CONSIDERATIONS: Organizations should verify the re-activation fee amount in the Product and Services Catalog before assuming it is nominal. Internal accounts payable procedures should include HubSpot invoice monitoring to avoid triggering the 10-day suspension window, and should document any fee disputes in writing to preserve the good faith dispute carve-out.
This provision establishes a 10-day cure period after non-payment notice before service suspension, and introduces a re-activation fee as a condition of reinstatement, creating an additional financial obligation beyond the unpaid amount.
Under this clause, failure to pay invoiced amounts results in service suspension after a 10-day notice period. The agreement states that a re-activation fee may be charged to restore access after a non-payment suspension, in addition to the outstanding balance.
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