HubSpot may suspend access to the Subscription Service 10 days after providing notice of non-payment, unless the customer is actively disputing charges in good faith; reinstatement following suspension for non-payment may require payment of a re-activation fee.
This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a 10-day cure period after non-payment notice before service suspension, and introduces a re-activation fee as a condition of reinstatement, creating an additional financial obligation beyond the unpaid amount.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →Under this clause, failure to pay invoiced amounts results in service suspension after a 10-day notice period. The agreement states that a re-activation fee may be charged to restore access after a non-payment suspension, in addition to the outstanding balance.
Cross-platform context
See how other platforms handle Suspension for Non-Payment and similar clauses.
Compare across platforms →"We will provide you with notice of non-payment of any amount due. Unless the full amount has been paid, we may suspend your access to any or all of the Subscription Services ten (10) days after such notice. We will not suspend the Subscription Service while you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute. If a Subscription Service is suspended for non-payment, we may charge a re-activation fee to reinstate the Subscription Service.Excerpt from HubSpot's Terms of Service
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This provision establishes a 10-day cure period after non-payment notice before service suspension, and introduces a re-activation fee as a condition of reinstatement, creating an additional financial obligation beyond the unpaid amount.
Under this clause, failure to pay invoiced amounts results in service suspension after a 10-day notice period. The agreement states that a re-activation fee may be charged to restore access after a non-payment suspension, in addition to the outstanding balance.
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