The terms prohibit users from posting, displaying, or communicating any information about a seller's or listing agent's offer of buyer agent compensation through Zillow's Services, including the amount, percentage, or existence of such an offer, regardless of whether it is connected to a specific property.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision reflects operational changes following the August 2024 NAR settlement and related MLS rule changes that separated buyer agent compensation offers from MLS listings. The prohibition applies broadly to all users including real estate professionals and covers any communication of compensation offers through the platform.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →New provision prevents users from disclosing buyer agent compensation information, potentially restricting transparency in real estate transactions.
View full change record →Under this clause, sellers, listing agents, and other users are prohibited from communicating buyer agent compensation offers of any kind through Zillow's Services. This restriction applies platform-wide and covers any disclosure, including whether compensation is offered at all, not only specific amounts.
Cross-platform context
See how other platforms handle Prohibition on Buyer Agent Compensation Disclosure and similar clauses.
Compare across platforms →"post, display, communicate, or otherwise make accessible to any third party on or through the Services (including but not limited to an agent profile page) a seller's or listing agent's offer of buyer agent compensation (including an amount, percentage, or that buyer agent compensation is offered at all), irrespective of whether such offer of compensation is connected to any specific propertyExcerpt from Zillow's Terms of Use
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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision reflects operational changes following the August 2024 NAR settlement and related MLS rule changes that separated buyer agent compensation offers from MLS listings. The prohibition applies broadly to all users including real estate professionals and covers any communication of compensation offers through the platform.
Under this clause, sellers, listing agents, and other users are prohibited from communicating buyer agent compensation offers of any kind through Zillow's Services. This restriction applies platform-wide and covers any disclosure, including whether compensation is offered at all, not only specific amounts.
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